Financial Knowledge
How do we achieve certainty in the fourth building block?
By having certainty in the first three building blocks.
How do we achieve certainty in the fourth building block?
By having certainty in the first three building blocks.
Complete the line: Well, the reason I ask is I meet the majority of homeowners through two sources...
our amazing referral program, remind me to tell you about that later, and our partnerships.
Where do we find the proposal after submitting the bill?
Slack
Who do we reference that says “Homes with solar panels sell for 4.1% more?”
Zillow
Why do we emphasize that the company does not subcontract its work?
To assure the customer of high-quality installation and consistent service, which builds trust and reduces concerns about workmanship.
Why do we emphasize that the company does not subcontract its work?
To assure the customer of high-quality installation and consistent service, which builds trust and reduces concerns about workmanship.
If someone has been looking into solar for more than a month, how do you respond?
"Why haven't you done it yet??"
If the app is not working to submit the bill, what dept do we email it to?
Revisions
What do we bring up if and only if the Lowe’s discussion doesn’t resolve INTTAI
The Invisible Hand
Why is it important that the homeowner understands that this is a federally incentivized program?
It provides legitimacy and reduces skepticism.
Why is it important that the homeowner understands that this is a federally incentivized program?
It provides legitimacy and reduces skepticism.
Why do most companies subcontract?
It saves THEM money.
Who needs to sign the interconnect agreement?
The person on the utility bill.
What is our goal with the I Don’t Like How Panels Look rebuttal?
Gain permission to continue
Why do we build pain around the status quo?
Change only happens when the pain of staying the same outweighs the pain of change.
Why do we build pain around the status quo?
Change only happens when the pain of staying the same outweighs the pain of change.
Deliver the next line: Now, today your meter only spins one way, but if you qualify for solar {Your Utility} will swap out this meter for a bi-directional meter which spins both forward and backwards.
So, in the daytime during overproduction it’s going to send those kilowatt-hours back to the grid, while spinning backwards and building up a bank of kilowatt-hour credits for you, as you can see on this graphic.
Who can you call during an appointment for a roof quote?
Nobody; we leave that to the roofing specialists after the engineering visit.
When rebuilding certainty in our product in INTTAI, what 2 questions do we ask to promt the homeowner to reaffirm their certainty in a functioning system?
"Do you believe that if Momentum were to install this system on your home, it would produce this amount of electricity we spoke about and you wouldn't have to buy it from {UTILITY}?" followed by "What makes you sure of that?"
Why do we wait for a homeowner to answer our questions, rather than help them answer?
When they verbalize the answer, they solidify their belief.
Why do we wait for a homeowner to answer our questions, rather than help them answer?
When they verbalize the answer, they solidify their belief.
Deliver the "permit poaching" section of Buyer's Remorse
Now during this time you're going to be contacted by unscrupulous solar companies trying to steal your project from Momentum. These companies get your name from public permitting records and will make it seem as if they were sent at the direction of the utility or the permitting office. This is called Permit Poaching. Now if they haven't figured out how to get customers without stealing, would you trust them to figure out a complicated solar installation? Of course not. I bring this up because we've had several homeowners fall victim to this practice and they reach out to Momentum for help when these companies couldn't get the job done. So now, when all of a sudden you start getting more than the usual amount of calls and knocks from solar companies you know what's really going on.
Other than at point of sale, when are 3 times the homeowner should be contacted reminding them of their engineering visit, and how?
48 hours prior by email, morning of by text, 30-60 minutes out by phone call.
Knowing that the utility company comes with a lifetime commitment and isn't free, what is the only thing the homeowner has to give up in the value exchange?
Status Quo