Client Journey
This is the first part of every client interaction and should make them feel welcome.
What is an authentic greeting?
These two colors in certain fabrications are currently repairable if a panel is cut or torn.
What are black and navy?
Moncler was founded in this year.
What is 1952?
The iconic Maya jacket is made of this fabric.
What is nylon laqué?
This type of traffic involves selling to multiple people from the same group.
What is Traffic With Traffic?
Utilize this to assist a client who wants to purchase an item that is sold out in store.
What is CFS? (Click From Store)
The warranty on our products lasts for _______
What is 26 months?
The acquisition of Stone Island happened this year.
What is 2020?
This line features performance clothing and accessories for Aprés Ski, Skiwear, and other outdoor activities.
What is Grenoble?
The most common type of traffic that we encounter every day.
What is Organic Traffic? (Walk-In Traffic)
We must always follow this rule when showing product to a client to increase UPT.
What is “The Power of 3”?
Replacing a central zip long costs $___.
What is $150?
Moncler became the official supplier of this team at the 1968 Grenoble Olympics.
What is the French national downhill skiing team?
This feature makes you searchable to rescuers in the event of an accident or avalanche.
What is RECCO?
We experience this type of traffic the most during PEAK season.
What is Traffic On Traffic?
We use this acronym when dealing with client objections.
What is P.A.C.T.?
The number of negatives on hand we currently have.
What is one?
_____ acquired the brand in 2003.
Who is Remo Ruffini?
This popular collaboration features a down jacket with radial quilting pattern.
What is Moncler x Rick Owens?
With Drive Traffic, you can use these two methods to sell without clients coming in to the store.
What is consignment and distance sale?
A client shopping in SoHo but lives in Europe is considered this.
What is a tourist client?
This technology helps us locate items we have trouble physically finding in the store.
What is RFID?
This important event in Moncler’s history took place on December 16, 2013.
What is the IPO on the Milan Stock Exchange?
Trailgrip sneakers feature this to reduce the chance of something puncturing your foot while walking.
What is a carbon fiber chassis?
We can utilize this small effort to elevate an appointment for an immediate return.
What is a Mini-Moment?