Money Orders
The person that you can share your 4 digit code with.
Nobody
Verify a duplicate transaction is correct
Verify funds were received for a large transaction.
True or False: Publix cashes handwritten Payroll checks.
False, payroll checks must be pre-printed.
What gift cards have fees associated with their activation?
Prepaid Pin Based gift cards
These are the four types of money services.
Check Cashing
All gift cards
Money transfers
Money orders.
What button do you press to sell a Money Order?
Sales
A customer wants to pickup her money. The customer needs to have what with them and know what information.
valid, unexpired ID.
MTCN
SENDER
AMOUNT
“This” must be written in the Payable to line for all personal checks.
Publix
What is the maximum $ amount that may be completed on a line register?
$1,000
Publix is required by the Bank Secrecy Act to report money services transactions over this threshold and through this form.
$3000+ per customer per day, EMST
We can refund money orders only in this scenario.
The customer has not left the counter or if we realize an error before issuing the customer the money order.
True or False: western union will direct you to access the system.
False, WU will NEVER direct you to access the WUPOS system.
Names match check vs ID.
Written Amount matches number amount.Date is current, not post-dated, or invalid after x number of days.
A customer sent $50 to Nicaragua with a $5 fee at Winn Dixie and needs a refund on the transaction. The transaction was sent 20 minutes ago. You will need to do what, and how much will be refunded to the customer.
Call Western Union to assist the customer as required by the Dodd Frank Law.
Principal + Fee if refunded within 30 min.
The vendor number do we use to payout a Money Transfer.
Vendor 2
Operators are required to ask every customer which questions before sending a transaction.
are you sending money as payment of goods or services in response to a telemarketing sales call?
What is the check cashing limit for Publix payroll checks?
None.
When a customer slides a Publix gift card they must press what button on the pin pad?
The gift card will run automatically.
These are the five steps to completing a PDS.
1) Print and Provide
2) Review
3) acknowledge
4) collect payment
5) staple WU receipt to the register receipt and the PDS
The person responsible for preventing customers from using PIN based gift cards.
these requirements qualify a transaction to fall under the Dodd Frank law.
$15 or more being sent internationally
The maximum $ amount any customer may cash at any Publix any day.
$999
This man is world renowned for his ability to stock gift cards.
Who is Howard?
Identify an example of a red flag and how you would finish the transaction if one were present.
Stop the transaction, getting a manager if needed. Fill out a Suspicious Activity Useform.