Legalities & Safety
How many fire extinguishers are required in each unit?
What is 1?
True or False: Any conflict should be handled by HR only.
This is the number of consecutive workdays of "no call, no show" is considered voluntary resignation.
What is 3?
True or False: "Excessive Absenteeism" is defined as 3 absences over a 90-day period. Only unexcused absences count towards this (such as not providing a doctors note)?
What is false?
Excused AND unexcused absences count towards excessive absenteeism.
What is the name of our "Test Guest" in CRM?
Who is John Test?
What does PCI DSS oversee?
What is Merchant Compliance?
True or False: When disciplining a team member, it is only necessary to document in Monster Members if a written warning is issued.
What is false?
We should be documenting all coachings, trainings, verbal & written warnings in Monster Members.
How many hours of bereavement time is each TM is entitled to per instance?
What is 24?
This is how many days a team member must be employed to begin accruing their 24 Hours of Sick Time.
What is 60 days?
What is the maximum % that MRG will contribute toward a team member's 401(k) plan per week?
What is 4% of gross pay?
This is the name of the MRG policy that allows team members to take their concerns, questions, or suggestions outside their chain of command.
What is the Open Door Policy?
How many disciplinary actions are needed before terminating a team member?
What is at least 2?
Who are our Grocery Captains in each unit?
Who is Emily, Kasha/Megan, Bailey?
This is the number of unexcused days a team member will be terminated at over a 12-month period.
What is 4?
3 unexcused absences are allowed over a 12-month period - the 4th is punishable by termination.
What year did the Confirmations Department start?
What is 2019?
What does the acronym OSHA stand for?
What is Occupational Safety & Health Administration?
True or False: Every disciplinary action requires a dated signature and/or a written acknowledgement from the Team Member?
False
Verbals, DCS's, and terminations do not require dated signatures from the Team Member.
How much is the Employee Only cost to our Dental plan?
What is free?
True or false: A team member must notify their direct supervisor of absences at least 30 minutes prior to the start of their shift via any of the following methods:
-Text Message
-Phone call/VM
-Voicemail
What is false?
All team members should submit an absence via EMAIL only, which is uploaded to Monster Members.
What is true?
This is the minimum number of months (or hours) a team member has to work full-time at MRG in order to be eligible for Family Medical Leave (FMLA).
What is at least 12? (doesn't have to be consecutive)
or
What is 1,250 hours within the 12 months prior to the leave date?
True or False: If a Team Member walks out on their shift without consulting a supervisor, you may immediately terminate their employment.
What is True?
It's considered "Abandonment" of their position.
True or False: A TM refusing to sign the handbook is grounds for immediate termination?
This is the response a team lead should give via email the first time a team members calls out unexcused.
What is "Okay, thank you for letting me know. As a reminder, this is your 1st of 3 absences permitted."
True or false: A team member must say state that they have a disability or name the specific condition they have in order to be considered for reasonable accommodation.
What is false?