Renewals and Approved Rentals
When must a thank you call be made?
Within one hour of tour
What is the standard score for customer surveys?
3.8
How much must total turn cost be?
$130 or less
What is the standard for cost per vacant?
$20 or less
What is the standard for email conversions?
40%
When must file dives be completed?
5th of each month
What is the standard for white glove?
8.25 or better
What is the cost per paint standard?
$30
How many work orders within 8 hours must a lead tech complete?
24 work orders
What is the standard for phone conversion?
60%
What is the standard for closing?
25%
What is the standard for physical facility?
8.25 or better
How many apartments must a turn tech turn each month?
20 apartments
How long do you have to respond to a work order?
1 hour
No more than how many rentals should cancel?
1 in 50
How long must apartments be at white glove standard after move out?
7 days
How long must move in work orders be completed within?
48 hours
When doing inventory how much of a supply is to be ordered?
2 week supply
During business hours how long do you have to respond to a new lead?
1 hour
90% and 50%
Who must sign off on a 5 minute white glove inspection, and when?
Sales associate and manager, prior to making ready
A manager and a tech must walk an apartment within how long after move out?
24 hours
No more than how many work orders should call back?
2%
Who can dead a lead?
Certified manager