RTA
Landlords can access the property with correct notice between what hours?
Between 8am - 7pm
How to you raise a job?
How many days between ending tenancy to final inspection to meet the SPE
1 day
How many days to acknowledge a serious incident
1 day for serious incident 2 days for all others
When you form an arrangement, you seal it through mediation (True/False)
False - We only go to tribunal/mediation for rent over 3 weeks and it must have conditional order
Whats is the minimum notice to enter a property for necessary repairs?
24hr, all other cosmetic repairs need mutal agreement
What do you begin your description for maintenance with?
21 days this change earlier this year from 28 days
Can you action anonymous complaints? True/False
False - to issue a notice or take tribunal action we need witness statement or person willing to be a witness at the tribunal.
who approves arrangements below the minimum (10% or $10)
MHAW
Under Healthy Homes the heat source needs to heat the main living area up to what temperature?
18 Degrees
What does MDS stand for?
Maintenance Delivery System
What does Pinp and Roff mean?
Prelet inspection and ready to offer
What are the key details required to issue a sec55a notice?
Time/Date
connection to tenancy
persons involved
The incident
Caused Alarm, distress or nuisance more than minor
What % does MSD charge rent, as a portion of their income
25% unless they are market renters
Under what section of the RTA speaks to quite enjoyment?
Section 38
If work does not meet valid work controls, who approves for work orders to be completed under exemption?
Regional Director
What is the SPE for the total void days?
23 Days
If submitting for a sec55 termination under DB what other notice would you also issue?
sec55a
What is the SPE for Percentage of customers who have decreased their rent arrears compared to the previous month
70%
What is section 55aa termination for?
Section 55aa, is a termination when a tenant assaults the landlord and the Police charge the tenant. This allows the landlord to issue a 14 day termination notice
How many new valid work controls are there?
7 - Electrical, Plumbing, Heating, Curtains, Cleaning, Pest Control and Roofing
Following a Void if works are required to still be completed what stage are these completed under?
Stage 3- Stage 1 is pre void i.e rubbish, pest control, stage 2 is all repair works, and stage 3 is any outstanding work which doesnt impact the tenant i.e minor repairs
What notice can the council issue to tenants with excessive dog barking?
Non abatement notice (NAN) requires the owner to control the dogs barking
False - The tribunal deem monetary orders as the debt being resolved. To apply for a conditional order the debt needs to be 3 weeks in arrears above the original mediated order.