Rules and Uniforms
Attire department heads wear.
What is business casual?
Number of married couples we have.
What is 3?
Procedure if residents tip you.
What is to not accept the tip?
What is Thank you for calling Montvale this is XXXX How can I help you?
Placement of your name badge.
Where is upper right side.
Atleast 4 residents that are always down for exercise (no matter the kind)
Who is Jeannette, Liz, Bill, Pat, Jane, Mary R
Break system during an 8 hour shift
What is a full 30 minute shift and two paid 15 minute breaks.
Mandatory and preferred items to get from anyone inquiring about Montvale.
What is Name and number is required. What is address is preferred.
All items required for a server’s uniform.
What is: arrow shirt, joggers, (clean) apron, name badge, non slick shoes
Number of men that go by Terry at Montvale.
What is 3?
3 arrow core values.
What is
I believe acts of kindness can drive change in the world. I listen to understand. I consistently and firmly advocate for fairness. I defend the dignity of others. I choose to have a childlike sense of wonder and be fascinated not frustrated. I solve problems and my answer is always yes. I understand transparency builds trust. I strive to be humble. I believe in the power of a chuckle. I am a dedicated and loyal team member of Arrow Senior Living.
Protocol on after hours or when Sales are not in the office.
Place that ALL employees should park.
Where is the last row in the parking lot across from Schnucks or at Schnucks itself ?
Most attended happy hour in the last 6 months.
What is Mardi Gras
The reporting chain if you suspect abuse and neglect
Department head/ Supervisor
Executive Director
Regional Director
Arrow Quality Hotline
State Hotline
Proper transferring to sales procedure
What is putting person on hold. Calling sales and giving them a heads up. Then transferring the call?
Favorite snack to have Sarah's office for the staff. (Freebie points if everyone on your team answers!)
????
Names of the Two Son and Daughter combos.
Who are the Barnett and McCoys?
Timeframe to put PTO in to be approved properly.
When is 30 days in advance?
The Sales transfer line
What is Sales 1 or Sales 2 / 5804 or 5805