Parts of the Console
Case Reason Key
Jira Statuses
Parts of Ad Tech
Slack Channels
100

Where publishers enter bank/payment information so they can get paid

Payment Information (under Settings)
100

If a publisher is unable to login to the Publisher Console (dashboard) anymore and we need to reset the password

Password Reset

100

Jira status that keeps all tasks that are not going to be worked on in the next sprint or something

Backlog

100

Applications for WordPress that offer different features to a site ie. newsletters, photo optimizations, ad implementation

Plugin

100

Work-related comments/announcements. Use this when there's something that the entire company should be aware of. Feel free to tag @channel if you want everyone to receive a notification

#general

200

Where U.S. publishers enter their tax information. If they have made more than $600 the previous year, a 1099 tax form will be sent to them in January/February.

Tax Information (under Settings)

200

When an ad unit needs to be moved to another location or removed; a new layout implemented

Ad Changes

200

Jira Status that means additional information is required before work can continue on a task

Blocked

200

This is the end result of the ad purchasing process that users see on a site. It can also refer to the actual code that renders a specific ad.

Creative

200

Non-work related comments/announcements/banter. 

(There is also the 'haha-funny' channel for memes/jokes/funnies)

#random

300

The amount our Ad Server charges us for running impressions through it.

Server Fee

300

When ads are not consistently displaying as they should. (not a frequency cap issue)

Ad Loading Issues

300

Jira Status that shows the task is currently being worked on

In Progress

300

Code boxes that allow you to easily customize and insert code into the header, sidebar, footer, or content of a (WordPress) site

Widget

300

A slack channel meant to discuss issues related to all things concerning publishers. 

#PubSuccess

400

The percentage of gross earnings Monumetric earns from a website. Typically ranging from 20-35%

Commission

400

When there is a new owner for a site that is already within our network

Change of Owner

400

Jira status that shows a task is in the line-up to be worked on

Queue

400

The amount of available ad space on a website.

Website Inventory

400

A Slack channel for PBS posts and other tips that are "good to know" in the company

#g2k

500

The number of ads the average user sees per pageview. (Ads we fill per page)

Ads per Pageview

500

When the blacklisted reason is questionable and needs to be escalated to the team or if an ad provider is not bidding.

Ad Provider Issue

500

Jira Status that shows a task is up next to be worked on

To Do

500

Each site is assigned a unique alphanumeric one of these labels; e.g., BJV01M. There are 'child' labels underneath each 'parent iPin' label. This is how we can track ad performance by individual site and individual ad zone.

iPin

500

A channel to appreciate and recognize the efforts of team members

#give_a_taco