moods and emotions
What is a Mood?
This term refers to a general feeling or state of mind, which can be positive or negative.
What is a Terminal Value?
This type of value refers to a lifelong goal or objective an individual seeks to achieve.
Cognitive, Affective and Behavioural
Feeling excited about a new job opportunity.
Affective
What are Emotions?
These are intense, short-lived feelings often linked to specific events or situations
What are Norms?
These unwritten rules guide how people should act in particular situations.
What is the affective component?
It is about your emotions (greatly influenced by thoughts and feelings)
Volunteering for additional responsibilities as a result of a strong commitment to one's role demonstrates this component
behavioural
What is Emotional Intelligence?
These are intense, short-lived feelings often linked to specific events or situations
What is Job Satisfaction?
The collection of feelings and beliefs that managers have about their jobs.
What is the behavioural component?
It is about your actions (the intention to act upon the cognitions and affect experienced)
The statement "I believe that our company has excellent customer service" reflects this aspect of attitude
Cognitive
How does Emotional Intelligence vary by culture?
E.g., British people value mature self-control; US values enthusiasm
What is Organizational Commitment?
This attitude reflects a manager’s feelings and beliefs about their organization as a whole.
What is the cognitive component?
It is about your beliefs (manifestation of thoughts into existence).
Choosing to work extra hours to support a team
Behavioural
How does Emotional Intelligence help managers?
Emotional intelligence helps managers understand and relate well to other people and energize their employees to help the organization attain its goals.
What is an Instrumental Value?
The mode of conduct an individual seeks to follow to achieve their terminal values
What are the three components of attitude there for?
Each component contributes to the overall attitude formation and influences how individuals interact with their environment and make decisions.
When employees feel a strong sense of loyalty to their organization, this is part of this attitude component.
Affective