Same Day starts
Why is same day start important?
Scheduling treatment as soon as possible increases the likelihood that patients will move forward with recommended care. Delays can lead to second thoughts, worsening conditions, or patients seeking treatment elsewhere. For patients in pain especially, timely care is essential to delivering a high-quality patient experience and improving health outcomes.
The magic word we want to hear from a patient when discussing treatment.
YES!
When is day of service?
November 7th
What is the hardest substance in human body?
Tooth enamel
What tooth is usually the largest and strongest tooth
First molar
What is the best scheduling behavior that promotes Same Day Start?
Top/Down scheduling
If a NP can't start treatment today, what should we do next?
Schedule all tx that we are able to before patients leaves the office.
You hear the phone ringing, a patient checking in, someone asking for an X-ray all at ONCE. What do we call this?
Monday at Aspen Dental 4248
What is the name of the visible part of the tooth above the gum line?
Crown
This tiny animal has thousands of microscopic teeth- sometimes more than 10,000!
A snail
The doctor finishes the exam and patient has accepted treatment. The patient is ready to go, but nobody has discussed starting today. What just happened?
A missed Same Day Start opportunity!
What important step of NP journey that every team member participates in helps us receive the "yes" from patients?
The handoff
What time does huddle start?
Monday: 745am
Tuesday-Friday: 715am
What is the name of the tissue that surrounds and supports the teeth?
Periodontium
Before modern toothbrushes bristles, toothbrushes were sometimes made from the hair of what animal?
Pig
What "words to live by" are put into action when a NP accepts a Same Day Start?
Team,Impact,Courage,Champion
The goal isn't just getting the patient through the door, it's helping them....
Move forward with the care they need.
The official fuel source for a busy dental office on Monday morning?
Coffee or energy drinks
True or false: No two people have exactly the same set of teeth.
TRUE!
This animal has teeth that can weigh more than 100lbs each
Elephant
What is the most important action that helps uncover needs for patient, motivations, and barriers before they arrive in the office? This should also be reviewed at huddle every day.
Disovery calls
The goal isn't to pressure a patient into treatment. It's to help them make an _____ decision about their care.
Informed
What is the most dangerous statement(s) to make in the dental office?
"The doctor is running right on time" OR "It's really slow today"
True or false:
Teeth are considered bones.
FALSE! Teeth and bones are both hard tissues, but they are structurally and biologically different.
A famous rodent's teeth never stop growing, which is why it constantly has to chew.
A Beaver