General
An applicant inputs their email address incorrectly and now cannot access the email for Socure. What do you do?
A new application will need to be started with the correct email address. Unfortunately, there is no way to correct the email address in the application workflow at this time.
What is the ONLY reason to use OMABO since MORE?
Use OMABO to service only membership applications for minors.
What are the $5 membership fee funding options for an Online Membership Application
Eligibility
What was the first Pixar movie?
Toy Story
What does MORE stand for?
Membership Onboarding Reimagined Experience
If the application has an error (e.g., misspelling, incorrect SSN/DOB) what are the two steps a MSR should take?
Team members must request the first one be denied before a new one can be completed.
For Online Membership Applications, when a member chooses to fund their account with a debit/credit card, how long does it take for the funds to appear in the account?
Funding with a debit/credit card may take 3-4 business days to process.
What does the MANA issue code stand for?
Member Account Not Active - There is an existing Membership Share Savings product on the existing profile for the primary applicant.
What year did Facebook launch?
2004
How do you proceed if a prospective member requests to cancel or withdrawal their application ?
A branch MSR denies the application using the BOD_CANCEL denial reason if it is pended with one of the Membership codes that BOD can service.
What are the 5 documents that can be used for proof of eligibility for a family member?
If a prospective member tried to open a membership online and came back for help but when you send them the Magic Link they can't find it anywhere even in their junk mail, how do you proceed?
You don't have to do anything with the old application, just proceed with starting a new one! :)
What are the three reasons you can deny the application in MORE BO?
Who painted the Mona Lisa?
Leonardo da Vinci
During the application it prompts your prospective members to submit eligibility documentation and specifically asks them to upload their CAC ID. What do you do?
The MSR should write on a piece of paper "Verified CAC ID/Military ID in branch" and upload to satisfy the document requirement in the application workflow. The application is likely to pend with the ELG code that the MSR can bypass using established procedures.
What are the 4 talking points you must discuss with the member before doing the application?
For Online Membership Applications, when a member submits an application, how much days does it take for processing?
Allow for 5 business days for processing.
What does the FFE issue code stand for?
Free Form Eligibility - The applicant did not select a base, ship government agency, or SEG from the drop-down menu.
How many people have walked on the moon?
12
100 percent of online adult personal memberships are through MORE as of what day?
(month and year counts)
28 October 2024
What are the three things you need from a Foreign National to open a membership?
100 Bonus points: What is the extra step(s) you must take for a Foreign National membership?
After the foreign national membership is established, the non-expiring UAD note (member level) and Foreign National Alert must be added.
What do you do if a member comes into the branch to present his identification documents after applying online (in security queue) and you notice red flags!
Contact Fraud Ops via Internal Chat (Security > FRD/CIP Queue) for Fraud Ops assistance.
You are assisting a member with submitting documents for issue codes but realize the documents the member is providing are not acceptable, how do you proceed?
What is the world's most earthquake-prone country?
Japan