Notes
Notes should be submitted within this amount of time from the contact or session
24 hours
8 year old male client described as defiant, combative, doesn’t follow rules, disrespectful towards adults, they are typically diagnosed with this disorder
Oppositional Defiant Disorder
In order to bill for a client with Alliance Medicaid, a minimum of this time must be documented per week
2 hours
MORES now provides face to face and telephonic crisis response during this timeframe
24/7/365
This teammate often refers to themself as “no nurse, no doctor,” is a strong advocate for clients, desperately desires a team outing to the nail salon, and is a die hard Steelers fan.
Nikkie
These types of notes should be submitted in a Note to Chart instead of a MORES Note
Contact attempts, text messages
A Client who experiences depressive episodes, isolates themselves from others, does not feel comfortable talking to their parents, wishes someone understood, and has no treatment history would mostly likely be recommended for this service
Outpatient
This assessment must be completed within 72 hours of consents
CAT (Crisis Assessment Tool)
A client/family that contacts the MORES Line can expect a MORES Staff to respond in person within this timeframe
1 hour
This teammate has two small children and previously worked for LCH.
Cooper
The goal is to have this percentage or less of late notes
20%
10 year old male client, trouble completing tasks, talks excessively, difficulty remaining seated, racing thoughts, irritability, often interrupts others, distracted easily
ADHD
A client considered intermediate acuity should have this many contacts per week
3-4
True or False: The MORES Staff determines whether or not the client/family is in a true crisis needing response
FALSE: Caller defines the crisis
Sam
Notes are completed using this 3 letter acronym
P: Purpose
I: Intervention
E: Effectiveness
A client who has an extensive treatment history with minimal success or progress, is physically aggressive, experiences suicidal ideations, and requires 24/7 medication monitoring would most likely be recommended for this service
PRTF
This assessment is used to determine the impact of childhood trauma
ACES (Adverse Childhood Experiences)
These safety questions should be asked before responding in person to a crisis
Are there any weapons in the home? Are there any animals in the home and can they be put away? Is anyone in the home under the influence? Are the members in the home aware MORES staff is responding in person?
This teammate loves sparkly things, lavender, and is from Eastern NC.
Ronetta
To find a rejected note you should follow this process
Magnifying glass, name, rejected box, search
12 year old female client has difficulty regulating her emotions, experiences daily irritability, experiences at least 3 significant temper outbursts per week
Disruptive Mood Dysregulation Disorder
This document should be completed with the family and a copy should be given to them by Day 4 of service with MORES
Care Plan
True or False: If the client is becoming physically violent and safety is at risk, you should restrain the client.
FALSE: MORES is a hands-off service. If there is a significant safety concern, CIT officers and/or EMT should be contacted.
This teammate
Layla