Digital
Avenues
Avenues
These are our current Digital Champions.
Who are Angela and Riley?
These are our current Member Experience Champions.
Who are Brandie and Amber?
New member Private Paul Dickens comes in with a US Army Relief check for $3500.00. What would be the correct hold policy for this check?
What is ZERO days? (No hold)
RUCs Outreach Champion.
Who is Kesley?
This two MSRs are our current Operational Soundness champions.
Who are Carla and Joy.
This provides an interactive and convenient way for members to easily monitor, manage, and help control their credit score. The tool is available to all members, not just those with lending products.
What is The Mission: Credit Confidence Dashboard
"Be the most preferred and trusted financial institution serving the military and their families"
What is Navy Federal's Objective?
25 year member, Joseph Mann wants to deposit a check for 1000.00, what would be the appropriate check hold?
What is a Two-day Float?
This is an event that we participated in last year and we hope to participate in this year, people wore kilts.
What is 10th Annual Highland Games?
This amount of cash exchange requires a CTR (Currency Transaction Report) to be submitted.
What is $10,000.01?
Using this service members can add a company or a person as a biller. For major utilities and services, eBills are available to easily track bills.
What is Bill Pay?
Navy Federal's ________: Service, Integrity & Community
What are Navy Federal's values?
Officer Peppa Pig wants to deposit a City of Daleville payroll check for $10,000.00 what is the correct hold policy?
What is a One-Day Float?
This frightful event is held at Johnny Henderson Park - Enterprise, AL we attend each year.
What is "Spooky in the Park"?
Requires financial institutions to keep records of cash purchases of negotiable instruments, file reports of cash transactions exceeding $10,000 (daily aggregate amount), and to report suspicious activity that might signify money laundering, tax evasion, or other criminal activities
What is Bank Secrecy Act (BSA)?
This is our exclusive online shopping portal for our credit card holders, where members can browse more than 700 top online stores. They can earn up to 5, 10, and 15 times the rewards by shopping at their favorite online store.
What is Member Deals?
Navy Federal's ________: Member-centric, Employee-Powered and Scalable & Flexible
What are Navy Federal's Goals?
3 year member Scooby Doo comes in with a cashier's check for $15000.00 and a personal check for $375.00. What would be the correct hold times?
What is $15,375 would be held for One-Day Float?
This is a Christmas celebration held downtown Enterprise, that Dr. Seuss would be very proud of!
What is "The Whoville Celebration"?
Current goal for Operational Soundness.
What is 100% - NO ERRORS!!??
MSR-facing platform inside of Unified Service Desk (USD). It closely aligns with Digital Banking.
What is Oneview?
RUC's current Member Insights goal.
What is 50%? But why stop there?? Let's OVER ACHIEVE that goal!
New member, Paul Rudd wants to cash a personal check of $250. What would his hold time be?
What is all funds will be on a 5-day hold?
This number of Outreach Participations is our goal for 2025, and need to be completed by September 30th 2025.
What is 6 Outreach Events?
The purpose of this is to report suspicious activity that might signify money laundering, terrorist financing, tax evasion or other federal crimes.
What is Suspicious Activity Report? (SAR)