PERENNIALS
What is Perennials® Performance Fabric made from?
100% Solution-Dyed Acrylic
What is Perpetua fabric made from?
22% cotton, 78% polyester
What are our Libeco Linens made from?
100% Belgian Linen
What is our Velvet Mohair made from?
63% mohair, 37% polyester
Why are no two leather hides exactly alike?
Because we use only natural hides.
Natural characteristics like healed scars, wrinkles, marks, and color variations are natural characteristics.
True or false: Our long-lasting Perennials® Performance Fabrics are easy to clean and guaranteed to resist fading for up to 3 years.
True
True or false: You can bleach Perpetua
False
True or False: Our Libeco Linens are Oeko-Tex certified.
True
Is Velvet a material or construction?
Velvet is a construction.
We offer 3 different materials in velvet: Cotton, Mohair and Perennials.
If your customer loves the look and feel of leather, but wants to put it in a space with direct sunlight, what would you recommend?
Is pilling a defect and what can you do to get rid of pilling?
Pilling is an inherent property of Solution-Dyed Acrylic and is not a defect. Pills can be quickly and easily removed with an upholstery shaver.
What is the rub count for Perpetua fabrics?
100,000 double rubs. This indicates exceptional durability and high performance for upholstery.
True or False: All of our Libeco linens are washable.
False. The washed linens are pigment dyed so they cannot get wet so they are dry clean only.
Is crushing a defect and what can you do about it?
Crushing is a natural characteristic of velvet. Two things you can do to help are to use a velvet brush and brush on the direction of the nap and you can also use a steamer.
Never press the steamer directly onto the mohair pile. Use minimal steam to just relax the crushed fibers.
True of false: All of our leathers are aniline dyed which means they are dyed all the way through. The aniline dye is non toxic.
True
When we say machine washable what do we mean?
Wash on gentle cycle in cold water and air dry (no direct heat)
List 4 differences between Perennials and Perpetua
1. Perennials is more expensive than Perpetua
2. Perennials can go outside , Perpetua is indoor only
3. Perennials is UV resistant and Perpetua is not
4. Perennials you can bleach, Perpetua you cannot
5. Perpetua has a much higher rub count than Perennials
True or false. Washable linens are not covered under our POM program for spills, but they are still covered for damages
True
True or False: Upon unwrapping your new velvet item, you may observe pressure marks, lines, or slight bruising. These are a result of the protective packaging and are not defects. Allowing the fabric to breathe and settle in your home environment will enable most marks to relax naturally over time.
What is true
True or False. Leather is our only fabric exclusion for contrast piping.
False. Raffia is our only fabric exclusion for contrast piping.
For stubborn stains on Perennials, what three cleaning solutions can you use, and what is the recommended bleach dilution ratio?
Natural soap, mild detergent, or bleach solution. For bleach: one part bleach to two parts water.
Always rinse thoroughly with water and air dry. Note: Chlorine bleach won't affect coloration but strong chemicals will eventually affect fiber strength.
What are two ways you can clean stubborn stains on Perpetua fabrics?
You can use mild clear soap and water. You can also wash on gentle cycle in cold water and air dry (no direct heat)
What should you should never use on linen?
Never use bleach, spot pens, or detergents with enzymes or harsh cleaners on any linen.
Do not rub as this damages the fibers. This protects the natural material from chemical and mechanical damage
How do you clean stubborn stains from Mohair Velvet?
A diluted carpet upholstery shampoo can be used. Always apply the cleaning solution to the dampened white cloth, never directly onto the upholstery.
We also always recommend professional cleaning.
If you spill on leather how do you clean it?
If the leather gets scratched what are tips to help?
Remove stains by dabbing with a soft, damp cloth and mild soap.
To eliminate scratches, try a dry cloth or rubbing the leather gently with your finger.