Show:
Music
RFD
Action Codes & Call Dispositions
Pop Culture
Collections
100

What's is the best selling album of all time?

What is Michael Jackson's Thriller

100

What is the best way to obtain true RFD?

What is asking probing questions?

100

Which action code? Customer made a payment but also asked to remove a number without updating it

What is PTP?

PTP>WTNR

100

Who is the villain in The Little Mermaid

Who is Ursula

100

How do we handle an EMPLOYEE indicator?

What is Transfer to EMA?

200

Who won the first American Idol?

Who is Kelly Clarkson

200

What's the RFD? Customer is waiting for insurance claim check

What is Casualty Loss?

200

Which action code? Customer called to order a payoff

What is NOAR (no arrangements)?

200

What is the name of Simba's father in The Lion King?

Who is Mufasa

200

How do we handle a Reaffirmed Chapter 7 Bankruptcy account?

What is BAU?

300

What song are these lyrics from: "Jump up and down and move it all around, / Shake your head to the sound, / Put your hand on the ground, / Take one step left and one step right"?

What is Mambo No. 5 by Lou Bega

300

What's the RFD? A payment was made but was applied to principal instead of MMP

What is Servicing Problems?

300

What's the action code? Customer is on repayment plan but you take pymt on behalf of CRM

What is ASP (accept scheduled payment)?

300

What dance craze swept the world following the release of the same-name song by Spanish pop duo Los del Rio?

What is The Macarena

300

Where can I do the following? 

service request

documents sent to customer

checks


What is HLMS, DMP, I3

400

Which boy band sang these lyrics: "Don't wanna hear you say / Ain't nothin' but a heartache, ain't nothin' but a mistake"?

Who is Backstreet Boys

400

What's the RFD? Customer cannot afford the higher payment

What is Payment Adjustment?

400

Which Action Codes do we NOT use?

What is CORR (correspondence) MGR (manager review) QRT (qual rev team) MAIN (general maintenance)

400

Chuckie Finster is a character from what TV show?

What is Rugrats


400

Which loan types do not qualify for Special Forbearance?

What is FHA?

500

Which artist sings these lyrics: "My loneliness is killing me (And I) / I must confess I still believe (Still believe) / When I'm not with you I lose my mind"?

Who is Britney Spears

500

What are the 4 keys points you want to get to obtain true RFD?

What is 

  • Ability
  • Stability
  • Willingness
  • Timeframe
500

Which Call Dispositions do we NOT use?

What is 

  • ANI Call - Did not launch
  • Call to Agency
  • Call to Attorney
  • Call to Other Bank on Cust Behalf
  • Cardholder Intends to Pay
  • Correspondence Received
  • Debt Mgmnt Transfer
  • EPS Cancellation
  • Fax
  • Manager Review
  • Multiple Payments in House
  • Operator Intercept
  • Payment in House
  • Settlement
  • Skip (Non-Working Number)
  • Skip (Wrong Number)
  • INW UTD/Non-Coll - Debit Card Payment Request
  • INW UTD/Non-Coll - Fee-Interest Waiver/APR/Program Request
  • INW UTD/Non-Coll - BLIND TRANSFER (Other Reason)
  • INW UTD/Non-Coll - BANKING CENTER CONF
  • INW - Recovery Account Transfer
  • INW UTD/Non-Coll - Debit Card Payment Request
  • INW UTD/Non-Coll - Fee-Interest Waiver/APR/Program Request
  • INW UTD/Non-Coll - BLIND TRANSFER (Other Reason)
  • INW UTD/Non-Coll - BANKING CENTER CONF
  • INW - Recovery Account Transfer
500

The memorable quote "That's what she said" is from what popular 2000s TV show?

What is The Office

500

When do we warm transfer to CRT?

What is when a customer is calling back for an unresolved complaint?