OVERVIEW
All external bank and debit card funding sources added will appear here.
What is Funding Sources (section)?
The unique ID given to the transaction itself, this number will link transactions that have multiple actions throughout their life cycle
What is a TUID?
This Action shows the first step in adding funds through a funding source.
What is INIT_DEPOSIT?
Morty, Zendesk, Slack
What are the 3 main tools that we use in Current?
The most common dispute type.
What is an unauthorized transaction?
This button pulls the latest account information available and refreshes the balances and account activity so you have the most up-to-date view.
The transaction type is listed here, some transactions have multiple of this and are color coded.
What is Action?
This Action means the customer or us at HQ have initiated a withdrawal back to the user’s funding source.
What is INIT_WITHDRAW?
Personal Checking and Custodial
30-90 days
How long does it take for a dispute investigation to be completed?
Displays all account balances, including pending charges and funds held by account services.
What is Latest Snapshot?
Displays where the funds are coming from. This will either be a balance or external account.
What is Source?
This Action means the card_auth was successful and the funds were available.
What is CARD_PENDING?
Houses all of our customer information and the majority of our tooling for assisting users.
What is Morty?
A temporary credit we provide to a customer's account so that the customer can have the funds from the transactions they are disputing while we investigate.
This icon indicates if the account is open for more than 30 days
What is Verified icon?
This displays all of their account activity. This includes deposit history, card swipes/purchases, subscription charges, and any other monetary activity on the user’s account.
What is History (tab)?
Card_Auth, Card_Pending, and Card_Settle
What are the actions that indicate a successful card transaction?
All calls, chats, and emails are answered through this platform.
What is Zendesk?
A US law designed to protect consumers when they use electronic fund transfers. It outlines the procedures that our customers must following in reporting errors such as unauthorized transactions, and the procedures that banks must follow in investigation and resolving potential errors.
What is Regulation E?
This is directly tied to the card and the funds here are available to be spent. Funds must be moved into this balance in order to be accessible for transactions and we never automatically dip into the other balances to prevent a decline
What is Spending Balance/Wallet?
Displays the detailed information of a certain Action.
What is the Drawer Icon?
The action that you'll see when a merchant refund is successful and posted on the account.
What is CARD_SETTLE?
Current's P2P platform that allows our members to send or request money from others on Current instantly.
Non-Receipt of Merchandise/Service, Service/Merchandise Not As Described, and Credit not processed by the merchant
What are the types of Non Regulation E Dispute?