Maslow & Herzberg theories
What is the lowest level of Maslow’s hierarchy?
Physiological needs
What are McClelland’s three needs?
Achievement, Power, Affiliation.
What is a task activity?
Action that helps the team achieve goals.
What is “lack of response” decision-making?
Ideas are ignored; one wins by default.
What is substantive conflict?
Disagreement about tasks or goals.
What level of Maslow's hierarchy focuses on safety & stability
Safety needs
What is positive reinforcement?
Rewarding behaviour you want repeated.
What is a maintenance activity?
Behaviour that supports team relationships and emotions.
What is authority rule?
Leader decides alone.
What is emotional conflict?
Conflict based on feelings or tension.
What is the key difference between motivators and hygiene factors?
Motivators cause satisfaction; hygiene factors prevent dissatisfaction.
According to McClelland, which need is strongest in people who enjoy solving difficult problems and setting challenging goals?
The Need for Achievement.
What are disruptive behaviors?
Actions that harm team performance (blocking, competing, withdrawal).
What is consensus?
Everyone agrees before moving forward.
Name two conflict management styles.
Ex. Answers
Avoiding, accommodating, competing, compromising, collaborating.
Give one example of a motivator and one hygiene factor.
Ex. Answers could include :
Motivator: achievement Hygiene: pay
According to Expectancy Theory, what 3 links motivate people?
Effort → Performance → Reward
What is distributed leadership?
All team members share leadership roles.
One way to avoid groupthink?
Ex. Answer
Assign a devil’s advocate.
What is the main rule in brainstorming?
No criticism of ideas.
How do Maslow and Herzberg explain motivation differently?
Maslow uses a needs hierarchy while Herzberg separates satisfaction vs dissatisfaction factors.
Give an example of each: Achievement, Power, Affiliation motivation.
Ex. Answers: Achievement: setting/chasing goals; Power: wanting influence; Affiliation: seeking relationships.
Name two task roles and two maintenance roles.
Task: initiating, summarizing. Maintenance: harmonizing, encouraging.
What are two strategies to avoid group overthinking?
Ex. Answers
Sub teams; second-chance meetings; seeking outside perspectives.
What are the steps of NGT?
Write ideas individually → round robin → clarify → silent vote/rank.