A Service Coordinator is showing an understanding of a visitors' thoughts and emotions.
What is expressing Empathy?
A visitor has fallen back into his old behavior and shares that he has returned to spending more than his gambling budget.
What is Relapse?
When SC provides a concise summary of the conversation.
What is a Summary?
This means we are trying to "Fix" the visitor.
What is Righting Reflex?
An acronym for 4 basic person-centered skills: Open-ended questions, Affirmations, Reflections, and Summaries.
What OARS?
Supporting a visitor's belief that they can change. Supporting the "Can do" attitude.
What is supporting Empowerment?
A visitor is thinking about change, but shares that they have not made any plans or done anything yet.
What is Contemplation?
When the SC is verbally acknowledging and validating a visitors' strengths, efforts and successes.
What is an affirmation?
Any speech that favours movement towards a particular change goal.
What is Change Talk?
In preparatory change talk, DARN is an acronym for 4 motivations for change.
What is Desire, Ability, Reason and Need?
Pointing out the gap between current behavior and future goals.
What is Developing Discrepancy?
A visitor is making progress towards their change. They are in a good routine and has stopped over spending at the casino.
What is Maintenance?
When the SC uses restatement or paraphrasing what the visitor has said to demonstrate empathy and understanding.
What is reflecting?
Expressing competing motivations both for and against change.
What is Ambivalence?
MI has been described as this type of physical activity.
What is a dance?
SC doesn't argue or threaten; SC stays focused and offers choices.
What is Rolling with Resistance?
A visitor is making plans and talking about how they are going to change.
What is Preparation?
In Motivational Interviewing there are two types of Reflections.
What are simple and complex?
In MI any speech that favours status quo rather than movement towards change.
What is Sustain Talk?
A question that can be answered with Yes or No.
What is a close ended question?
Name the four Principles of MI.
What is Express Empathy, Developing Discrepancy, Rolling with Resistance, and Supporting Self-Efficacy.
List all five Stages of Change in order.
What is Pre-Contemplation, Contemplation, Preparation, Action, Maintenance, (Relapse)?
The intersection between acceptance, compassion, partnership and empathy (evocation).
What is the Spirit of Motivational Interviewing?
2 psychologists that are credited with the development of Motivational Interviewing.
Who are William R Miller and Stephen Rollnick?
These are two types of Simple Reflections and are probably most easy.
What is Repetition and Rephrase?