Active Listening
What word or words is NOT a part of active Listening?
1. concentrating
2. understanding
3. responding
4. recording
4. recording
Your Mentee is venting about how overwhelmed they are frustrated with the system, they say I might as well just give up!
What would you do?
A) Start talking about how you think the system is stupid
B) Look at your phone while they talk
C) Nod, maintain eye contact, and say, “That sounds really tough. Want to talk more about it?”
D) Call their PO and tell them how you think things need to be changed for them?
C) Nod, maintain eye contact, and say, “That sounds really tough. Want to talk more about it?”
True or False?
These are all examples of non-verbal clues that show you are actively listening?
1. Eye contact
2. Talking
3. Nodding
2. False Talking is not a non-verbal clue
Mentors should push mentees to take action immediately?
A) True
B) False
B) False
Which of the following is an example of effective feedback in active listening?
A) “I don’t think that’s a good idea.”
B) “So what you’re saying is that you felt ignored during the meeting?”
C) “Let me tell you what I would do instead.”
D) Silence without any response
Answer: B) “So what you’re saying is that you felt ignored during the meeting?”
Your mentee calls and they are very frustrated and angry over a situation. They are yelling and saying nothing works out for them.
What would you do?
A) Encourage them to pause, breathe, and reflect.
B) tell them to calm down
C) Tell them it happens and it’s not a big deal
D) Suggest they punch something to get out their frustrations?
A) Encourage them to pause, breathe, and reflect.
In active listening, why is it important to defer judgment?
A) To avoid getting bored during the conversation
B) So you don’t interrupt with premature advice or criticism
C) To speed up the conversation
D) Because agreeing with everything is necessary
Answer: B) So you don’t interrupt with premature advice or criticism
Your mentee says, “I want to feel more confident speaking in meetings at work.
What would you suggest for them?
A) “Just be yourself and it will get easier.”
B) “Speak up whenever you get the chance.”
C) tell them to contribute at least one comment or question during team meetings twice a week for the next month.”
D) All of the above
D) All of the above
Which of the following best describes the role of body language in active listening?
A) It only matters if you speak loudly
B) It helps convey interest and understanding without interrupting
C) It’s less important than interrupting to clarify points
D) It should be avoided to focus on words only
Answer: B) It helps convey interest and understanding without interrupting
A mentee says, “I keep saying I’ll start job hunting, but I never follow through. I guess I’m just lazy.”
What would you not suggest?
A) “You just need to push yourself harder — no excuses.”
B) “Why don’t you aim to apply to 10 jobs today?”
C) “Let’s set a small, specific goal — like updating your résumé by Friday — and check in about it.”
D) “Yeah, sometimes we all get lazy. You’ll do it when you’re ready.”
D) “Yeah, sometimes we all get lazy. You’ll do it when you’re ready.”