Building Rapport, Active and Refelective Listening, and Expressing Empathy are all examples of what?
What is Key Communication Skills
100
If we appreciate the nature of the process, and what is needed along the way, we can increase our effectiveness.
What is Prochaska’s Five Stages/Five Stages of Change
100
The goal is to increase this, not to have the member commit to behavior change.
What is importance
100
Agreeing, being quiet, not engaging, or avoiding follow-up calls. A pleasant exchange of “Yeah…but…” and Getting defensive, digging in, going to the extreme. These are all examples of what?
What is resistance
100
Responding to change talk acronym
What is EARS
200
Encouraging conversations, showing care and attention to the person’s values and opinions, and allowing members to set the pace of change. These are all examples of what?
What is Motivational Interviewing
200
It is a key element in motivation. Belief in oneselfs ability to carry out and succeed with an action/task.
What is Self-efficacy
200
To find out a member’s feelings, perspectives,
strengths and areas that needs improvements, PHC's need to use this.
What is Reflective Listening
200
This enables the member to see that their present situation does not necessarily fit into their values and what they would like in the future.
What is developing discrepancy
200
What EARS stands for.
What is Elicit, Affirm, Reflect and Summarize
300
Collaboration, evocation, autonomy. These are all part of what?
What is The Spirit of M.I.
300
Identifying what we can say to help our members adopt health promoting behaviors, we use these- Importance and Confidence
What are Readiness Rulers
300
When confidence is low, we must prepare the member for this activity.
What is relapse
300
Trying to manipulate the member.
What is "Righting Reflex"
300
When a PHC is using the IMPORTANCE ruler and asks a member why they are a certain number vs a lower number, PHC's are doing this.
What is eliciting change talk
400
What concerns you the most about your health? Tell me the things that you’ve been doing to keep your heart healthy? How do you think quitting smoking will be helpful to your cancer treatment? These are all examples of what?
What is Open Ended Questions
400
Exploring this can be a highly effective strategy for enhancing importance.
What is ambivalence
400
The facilitator of change gently steers the member into an area that needs more exploring, and the member can recognize it, and lead the process of changing.
This is called what?
What is guiding the conversation
400
The acronym for change talk
What is DARN CAT
400
What DARN CAT stands for.
What is Desire to change, ability to change, reason to change, need to change, commitment, activation, taking steps.
500
"I'm really glad you brought that up." "I think what you are doing is really difficult. I'm really proud to be working with you on this." "So many people avoid seeking help. It says a lot about you that you are willing to take this step."
What is affirmations
500
To increase this, one must collaborate with members to make goals realistic and achievable.
What is Confidence
500
These are used when ____________ is low. Explore ambivalence, express empathy, build positive rapport or offer options/suggestions.
What is importance
500
Deciding for the member, what the members goal is going to be, is an example of this.
What is poor/incorrect MI skills
500
Its important to ___________ when members are showing signs of below listed.
Presents barriers to change.
Presents reasons for the status quo.
Has other priorities.
Doesn’t think change will make a difference.
Doesn’t have confidence to change.
Doesn’t see importance of change.