Motivations Theory's
Who is known as the “father of scientific management”?
Frederick Taylor
What is a financial reward?
A payment or monetary benefit given to employees
What are non-financial rewards?
Benefits that don’t involve money but increase job satisfaction
What is the main purpose of training?
To improve employees’ skills and knowledge
What does “labour turnover” measure?
The rate at which employees leave and are replaced
What does Maslow’s hierarchy of needs suggest people are motivated by?
A series of needs from basic to self-actualization
What is a “bonus”?
Extra money paid to employees for good performance
Give one example of a non-financial reward.
Recognition, Autonomy, flexible working conditions, paid off time, etc.
What is job training?
a hands-on learning method where employees learn by doing their actual work under the guidance.
What is the formula for calculating labour turnover?
(Number of employees leaving ÷ Average number of employees) × 100
According to Herzberg, what are the two factors that influence motivation at work?
Hygiene factors and motivators
What is the difference between salary and wages?
Salary is fixed monthly; wages are paid hourly or weekly
What non-financial reward focuses on improving work-life balance?
Flexible working conditions
This type of training helps employees improve their selling skills and learn new techniques to persuade customers.
Sales Training
If 15 employees left out of an average of 150, what is the labour turnover rate?
10%
In Taylor’s theory, what motivates workers the most?
Financial rewards
What is “Stock options”?
allow employees to purchase company shares at a lower price than the market value, incentivizing them to stay with the company.
Explain how recognition programs can reduce labour turnover.
They make employees feel valued, increasing loyalty and reducing quitting rates
A business wants to improve customer satisfaction by reducing product errors and complaints. Which training program will best help them reach this goal?
Answer: What is Quality Training?
Quality Taining
Why might a high labour turnover be bad for a company?
It increases recruitment and training costs
In Herzberg’s theory, name one example of a “motivator” and one of a “hygiene factor.”
Motivator: achievement; Hygiene factor: salary
This type of financial reward is a performance-based payment given to employees for achieving specific targets or goals, often used to increase productivity and motivation. What is it called?
A bonus
Providing employees with autonomy in decision-making and holding them accountable for their work fosters trust and builds confidence, is
Autonomy
A company that manufactures cars trains its workers to detect and fix production errors before cars leave the factory. Based on the description, which specific type of training is being used?
Quality training
At the beginning of the year, a company had 400 employees. During the year, 60 employees left, and 100 new employees were hired.
14.3%