Show:
Objections & Resistance
Sales Process
Customer Management
Product Knowledge
Moto United
100

What is the difference between Resistance and Objection in the sales process?

Resistance is a generalized, often vague, statement or action.  Resistance can't be closed.  Objection is a targeted statement or action and can be closed.

100

What is the first step in the sales process?

The Greet.

100

What button on your phone can you push when you walk away so it doesn't ring?

DND

100

What is the load limit for a Side x Side in California?

600lbs.

100

Who is the owner of Moto United?

Troy Healion

200
Can I take a copy of the payment sheet/write up?

Resistance - Because you don't know what the objection is.  Once you get the objection you can close them.

200

What percentage do you charge for Credit Cards and American Express?

Credit Card = 3%

American Express = 4%

200

What 3 types of communications should be used on the first touch?

Call, Text, Email

200
What is the duration of vessel registration?

2 Years

200

How many stores does Moto United currently operate?

2

300

Is "I wanted a different color" an objection or resistance?

Objection - Because you can sell them on the color.

300

What banks accept military ID?

None.

300

How many touches before you disposition a lead to dropped?

4

300

Which digit of the VIN determines OHV red or green sticker?

8th

300

Name one of the ways our dealership is different than everyone else?

Honesty, Quality, Helpful, Courteous, Caring, Grateful, Knowledgeable, Professional

400

Is "The total out the price is too much/That's too expensive for the unit" an objection or resistance?

Resistance/Objection.  The customer is saying it's not worth it.  Sell value or flip or take away.  It can still be closed.  Remember resistance can't be closed because its generalized.

400

What are the 10 Steps of the sale?

Greet, Probe, Sit-On, Presentation, Sit-Down, Write-Up, Close, F&I, Delivery, Follow-Up

400

How many hours does a customer spend in total before contacting a dealership?

27

400

What is the top speed "gentleman's agreement" with the coast guard for personal watercraft?

67

400

What is the name of our Slingshot Rental business in Las Vegas?

Adrenaline Rush

500

Is "The down payment is too much" an objection or resistance?

It is an objection.  Why?  It can still be closed.  They can still come back or we can finance the whole amount.

500

What form do we process for people who spend more than $10000 cash?

Form 8300.

500

What do you ask your customer for during your post sale follow up call?

A referral.

500

What are the boater's card age requirements to operate a vessel in California?

  • January 1, 2018 – Persons 20 years of age or younger
  • January 1, 2019 – Persons 25 years of age or younger
  • January 1, 2020 – Persons 35 years of age or younger
  • January 1, 2021 – Persons 40 years of age or younger
  • January 1, 2022 – Persons 45 years of age or younger
  • January 1, 2023 – Persons 50 years of age or younger
  • January 1, 2024 – Persons 60 years of age or younger
  • January 1, 2025 – All persons regardless of age
500

What are the month and year was Moto United Bellflower and Moto United La Habra were established?

9/2020 - 6/2024