Show:
Medallia
Hotel Acronyms
Hotel Lingo
Standards
Managing in Tough Times
100
Standard period scores are measured
What is 12 months rolling?
100
ADR
What is Average Daily Rate
100
An occupied guest room for which no price is charged.
What is Complimentary Room?
100
The hotel franchise brand with the greatest number of hotel rooms in the world.
What is Best Western?
100
A General Manager's key role.
What is demonstrating leadership?
200
Seeing actual feedback from clients
What is Responses?
200
RevPar
What is Revenue Per Available Room?
200
Room Revenue Divided by Rooms Available
What is Revenue Per Available Room (RevPAR)?
200
If you are using a ceramic mug instead of brand printed disposable cups, what else is required?
What is a logo'd napkin.
200
A tool to help plan for the future
What is forecasting?
300
The tab that shows all of your scores
What is Satisfaction?
300
PMS
What is Property Management System
300
A situation in which more room reservations have been taken by a hotel than what the hotel is able to accommodate.
What is Overbooking?
300
Wherever Life Takes You, Best Western Is There.
What is Best Western's Tag Line.
300
You won't see this immediately after implementing a strategy.
What is results?
400
The tab you go to and see comments for other hotels.
What is Social Rivals?
400
OTA
What is Online Travel Agency
400
CRO
What is Central Reservations Office?
400
Business cards, Letterhead, Key cards and notepads.
What is required brand collateral?
400
A way to save labour.
What is increase productivity?
500
Where to find the age group that stays at your hotel.
What is Profiler?
500
PIP
What is Property Improvement Plan
500
Guests may opt for ‘green hotels’ who operate with sustainable practices.
What is "EcoTourism"?
500
mybestwestern.com
What is your best resource about the brand?
500
Our largest asset
What is our employees?