Core Values
We ______ about changing lives every day.
CARE
We value our Team Members as our ________ _______
Greatest Strength
4 Parts of a perfect Phone Greeting
Time of day greeting, Thank you for calling Movati Waterloo, your name speaking, how can I help you?
Where Team Members park during shift
Sides & Rear of the building
The Year Movati was founded
1997
We are ______ to create and maintain healthy experiences for our teams & members.
COMMITTED
We lead by delivering __________
5 star cleanliness
The 3 Steps of Service
Greeting with name, an authentic interaction and goodbye with a name.
If you are not dressed for _______, you are not dressed for Movati.
The Fairmont
How many clubs Movati currently has
18
DIVERSE
We serve our members through ________ _________
Authentic Connections
Cafe's 3rd Step of Service
Shift Punctuality Expectation
On the floor 5-10min before scheduled start.
The year Movati Waterloo opened
2012
We contribute to a strong team through our _______ of responsibility and dedication.
WORK ETHIC
We are admired for our __________ and ___________
Fitness innovation and experience
Focus areas in Step #2 of our 3 Steps of Service
F.O.R.D.
Family, Occupation, Recreation, Dreams.
Cancel/Freeze policy with no MOD available
Can email request to any MES/AR/EM, whomever is available to provide the quickest solution.
Movati's Service Excellence Vision
To consistently provide memorable MOVATI Moments & experiences to our Members & Team Members.
We provide _______ experiences that are service-minded first.
Three "I" Statements from any Core-4
Subjective
All 6 steps of Service in Cafe
1. Greet, make reccomendations
2. Take order, name on cup
3. Process POS transaction
4. Wash hands, tie hair, make shake
5. Deliver personally or with name call
6. Thank & Welcome back!
All 8 non-negotiables
Uniform/Nametag, 5ft/10ft, Club Cleanliness, Consistent Language, Prospect Process, PT Client Process, Group Fitness Policy, Ownership.
Movati's Mission Statement
To consistently deliver and experience that makes our Members Feel Welcome, Feel Comfortable and Feel Healthy.