Marriott Membership
What are the six Marriott Bonvoy membership levels? (Low to High)
What is Member, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, and Ambassador Elite.
What occupancy percentage should you start your sell out checklist.
90% occupancy
How long does it take to do a refresh and a check-out
Refresh 15 minutes
C/O 30 minutes
How many qualifying nights does a member need annually to achieve Platinum Elite status?
What is 50 nights.
What do you do when a guest calls to change the dates on a pre-paid third party booking?
Pre-paid third party bookings need to be adjusted through the third-party. (Hotel should not be adjusting dates/rates)
What is in the zombie taco burrito?
Chicken, pork, pepperjack cheese, charred corn, black beans, pico de gallo, taco slaw, rice.
Which Elite membership receives a welcome gift and what is it?
What is Platinum, Titanium, and Ambassador. Guest choice of 500 points or $10 F&B credit/day.
What is our protocol when a smoke alarm is triggered in a guest room?
Notify Engineering immediately, contact the guest to check on their safety and determine the cause. If smoking is confirmed, issue a warning and/or smoking fee, with eviction if necessary. If a fire is suspected, call 911 and follow emergency procedures.
What is the one IPA Bar Moxy Carries?
Haymarket Hay-Z
What is the difference between an Elite Night Credit and Marriott Bonvoy Points?
Elite Night Credits count toward achieving Elite status, while points can be redeemed for rewards such as free nights.
A guest wants to change their arrival date after the cancellation deadline to avoid a penalty. What must you consider before modifying the reservation?
The original cancellation terms still apply unless an authorized exception is approved. Document the decision and applicable charges.
How often Does ZT have to clean the Hoods/What time do we usually close ZT for cleaning?
Have to be clean quarterly, close by 11PM
What are the exclusive benefits of an Ambassador Elite.
Personal Ambassador service, welcome arrival gift, 48-hour guaranteed availability, lounge access at participating hotels, and the Your24 benefit.
What is our WLW vision & what does it mean?
To be the leading creator of experimental hospitality that inspires human connection.
An in-house guest calls the Front Desk reporting possible bed bugs in their room. What is our protocol?
Notify the MOD and Housekeeping immediately. All guest belongings must remain in the room pending Ecolab's inspection and clearance. Place the room out of service until inspected, document the incident, and follow up with the guest.