Vehicle Orders
Finish the sentence:
The VIN will be available after their vehicle is ___.
What is scheduled for production?
The system we use to gather vehicle order status's.
What is Vehicle Visability. (Veh Vis for short)
Bonus: Vin View
Vin View is used when ___.
What is when a vehicle is in Transit?
These are 5 examples of information that we can not provide to customers on vehicle orders.
What is Damage, Stop Shipments, Exact location, Rail Car, and Carrier Info?
True or False: We do not have to add vehicle information into the case.
False. We have to add vehicle info into the case ever case a vehicle is talked about. Either adding the VIN or adding the Model Year, Make, and Model.
The correct order of a vehicles order status from start to finish.
What is In Order Processing, Productin, Awaiting Shipment, In Transit, and Delivered?
True or False: You can look up a vehicle order with the last 6 digits of the VIN.
What is False. You need the last 8 digits or the Full VIN.
The name for the Vin View Article is ___.
What is Using VINView for Vehicle Order Details?
Carrier info includes the following information.
What is carrie name and number?
True or False: We add dlr to case every time we can.
True. We add a dealer to a case any time we discuss a dlr. If its an order call we can get the dlr info from veh vis.
True or False: A vehicle order can be changed after a VIN is generated?
What is False? If the vehicle has a VIN assigned, no changes can be made.
AAF Article: Change a Vehicle Configuration After an Online Order is Submitted
What do you advise next if the cust does not have their dealerships sales code?
What is find the sales code according to Locating the Dealer Sales Code?
True or False: We can provide Rail Car Numbers.
What is False? We can not provide Rail Car, Damage, Stop Shipments, Exact location, and Carrier Info
Rail car info includes the followng information.
What is rail car name, and number.
Should we add order info to case notes as well as vehicle and model year?
Yes we should. Any time we have to document a call about a vehicle or vehicle order we should add as much info we have on the vehicle into the notes.
Where we go to get info on what the Secondary Status means.
What is View Status Glossary?
Customers can find their order number in these places.
What is confimration email, order paperwork, or any comunications from the dealer.
The appoximate location is defined as ___.
What is the city and state where the vehicle is located.
what does exact location mean
ramp infomration
What do we do if no vin is available for the vehicle discussed on the call?
We add year make and model into the vehicle section.
The following verbiage is from which AAF article.
"We know this can be frustrating, but we recommend you consult with your Dealer on any key constrained features that might be on your order that could be amended to expedite scheduling."
What is Vehicle Order Status?
Bonus Point: Order Delay Phraseology is the section
You need this info to look up an order in Vin View.
What is the Full Vin.
True or False: Use VINView as a primary resource to provide detailed shipping information to customers when the vehicle's order status is In-Transit.
What is False. It is the secondary resource.
When a VIN doesn't load in the VIN section, what do we do?
Put the VIN through the Vin Sor search so the system can load the VIN.