Communication
Active listening is a key skill to a great ____
Communicator
Donor wants to provide RX info
English RX
Spanish RX
Someone who overseas the collection process
The collector
What does GOC stands for?
Global Operating Center
What are our company Values?
Transparency and Integrity, Collaboration, Results Focused, Outside In, Accountable and Empowered, Change Agent
____ is the key
Communication
Donor doesn't under result after speaking with MRO
English Medical Questions
Spanish Medical Questions
What does DOT stands for?
Department of Transportation
Who is our CEO?
Scott Staples
Act as a catalyst for change, and respond to ideas with an open mind
Change Agent
Name all the bird Styles
Eagle, Dove, Owl, Parrot
Donor doesn't understand why his RX doesn't explain RX
English Medical Question
Spanish Medical Question
Who tests the specimen?
The lab
What company did we just acquire?
Sterling
Develop trustworthy relationships and encourage effective communication through team work
Collaboration
The ability to recognize, understand, manage, and influence one's own emotions as well as the emotions of others.
Emotional intelligence
Donor calling in to request Reanalysis
Non-DOT Reanalysis
DOT Reanalysis
What are the DOT Agencies?
FMCSA, FAA, FRA, FTA, PHMSA, USCG
What was the name of our company before First Advantage?
Lexis Nexis
Display and encourage open communication rooted in truth, honesty and credibility in action
Transparency and Integrity
What are the 7 keys to active listening?
Be Attentive, Ask Open Questions, Ask Probing Questions, Request Clarification, Paraphrase, Reflect Feelings, Summarize
Donor wants results of his TB test
Exam Management
What drugs are tested in a DOT panel?
Oxycodone, Oxymorphone, Hydrocodone, Hydromorphone, Ecstasy, PCP, Marijuana, Heroin, Amphetamine, Cocaine, Opiates
What is our Mission Statement?
Deliver innovative solutions and insights that help our clients manage risk and hire the best talent
Utilize feedback and identify the best methods to deliver customer satisfaction