TRUE/FALSE
Open a new portal for each transfer?
What is TRUE
These are the 2 reasons we will schedule a MP callback?
What is after 2 unsuccessful transfer attempts, customer request's a call back
51 IS THE STATE CODE FOR?
What is Wyoming
The 6 steps to a successful outbound call are
appreciation pause, 2nd effort, final effort, greeting/introduction, sms question, TCPA/Dispo
The outbound portal has ___steps
What is 18
You MUST check with your supervisor before scheduling an MP callback?
What is TRUE ( Alamogordo Site)
You try _____ to get an MP on the line?
What is 2
22 is the state code for
What is Michigan
Mr. Cooper handles
What is different types of loans
Choose the station name is step___ in campaign director
What is 5
We will try to transfer the customer to an MP, even if they have applied for forbearance?
What is TRUE
1-888-480-2432 is this?
What is Customer service
The state code for Ohio is
What is 35
What are the 8 teams we transfer to
What is GEN REFI., PURCHASE, FHA, VA, SALES ASSIST )ALREADY WORKING W/ MP), CUSTOMER SERVICE, SPANISH, FORBEARANCE
Campaign Director has ___ steps
What is 9
We can give a customer their account number over the phone?
What is FALSE
The confirmation number goes here?
What is the top of Callevo on dispo screen
44 is the state code for
What is Utah
Where do you find your rebuttals
What is in clickable job aids, on paper given in training
This is step 9 in campaign director
What is Click answer
If the customer hangs up, and the MP say's "go ahead and submit the lead" we should submit the lead?
What is FALSE
You click this tab if the customer states they do not want to be called anymore?
What is DNC
The state code for Nevada is
What is 28
There are _____ types of loans with Mr. Cooper
What is 8 (9 if count HARP)
Step 18 is this in Callevo
What is Disposition call in Callevo