Follow up
What is a follow up call?
Any call after a successful contact
What does BAA stands for?
Business Associate Agreement
True or false we are allowed to call any non-contracted copy services?
What are the contracted copy services?
AdvanteMed, Sharecare, or (Ciox)=Datavant
If a provider has previously committed and you are calling for a follow and they commit one more time what will be your action and next action?
Action: Prov Rec Committed 2
Next Action: Prov Rec Committed 3
Do we mention the BAA right away if they say they use a copy service?
No, we just treat the call as normal
Do we ever fax the request directly to the non-contracted copy services? Yes or No
No, we don't, we ask the provider to receive the request and sent it directly towards the copy service.
What is the turnaround for medical records when a provider asks for payment?
24 hours upon receiving payment
Are we required to reverify patients on a follow up call?
No, we are not required
Where can we locate if we have an up-to-date BAA form?
under Go/Raks
After 3 attempts trying to get the provider to sign the BAA to contact their non contracted copy services, are we required to follow the provider refusal process?
Yes, but we always ask our TL and Lo's first
Do we ever offer payment to providers?
No, Never
How many times can we follow up?
We do 2 follow ups, after that we must ask for instructions from our Lo's
For how long a BAA is good for?
1 year from the date it was signed
Are we allowed to call a non-contracted copy service if the office we are trying to reach is closed? Yes or No
No, we must send the closed office BAA in order to communicate with the copy service.
How long does it take for us to process the invoice?
3 weeks approximately
What if a provider did not commit on the initial call but then committed on the follow up call? what would be the action and next action?
Action: Call
Next Action: Prov Rec Committed
How can we send a new BAA for the site to sign it?
Using Fax2mail on Outlook
What is needed in order for us to call a non-contracted copy service?
Send a BAA form
What does "P" stands for on the Vendor Invoice Processing website
Stands for Paid