Anxiety
This refers to the anticipation of a future concern that can cause an emotional response to what may be perceived as a threat.
What is anxiety?
This repetitive physical behavior often involves a person pacing back and forth, rubbing their hands, or constantly adjusting items due to internal tension.
What is agitation?
2 types of aggression
What is socially acceptable and socially unacceptable
Knowing your own attitude, feelings, strengths, weaknesses, communication style, and limits.
What is personal awareness?
Ways staff can help someone learn positive behaviours and improve interactions with others.
What are behavioural interventions?
Unlike normal boredom, this responsive behavior involves a person looking through drawers, packing bags, or moving items around because anxiety is making them feel a loss of control over their environment.
What is rummaging, hoarding, or collecting?
What are some contributing factors to responsive behaviour?
What is unfamiliar surroundings, loud noises or frantic environment, physical discomfort
What shapes how each person views aggression?
What are personal life experiences?
The way you think and feel sets the tone for how you handle difficult situations.
What is your attitude?
Three ways staff can help someone improve their interactions with others.
What are modelling, coaching, negotiation, and interpersonal skill building?
An anxious resident might ask "When am I going home?" or "Where is my mother?" dozens of times an hour because they are experiencing this specific feeling.
What is alarm, disorientation, or an unmet need for safety/familiarity?
Repetitive vocalizations, shouting, or using profanity are forms of this type of responsive behaviour.
What is verbal responsiveness?
What helps staff understand when a person may become upset or show responsive behaviours?
What are triggers and warning signs?
Knowing what you are good at and what you need to improve.
What are your strengths and weaknesses?
What are 5 common emotions or reaction following a responsive situation?
What is fear, confusion, helplessness, upset, anger, denial, disbelief, anxiety, panic, shock, numb, detached, exhaustion, or emotional
True or False: When someone feels intensely anxious, their frustration can easily escalate and look like anger, verbal swearing, or physical resistance.
What is True? (Anxiety activates the "fight or flight" response, which can present as verbal or physical aggression).
What is behaviour?
How you act to get what you want or need.
What should staff do when they notice a person's warning signs?
What is communicate with the team?
Working together by using each other's skills to help the team.
What is teamwork?
Why does BISNO provide staff with a Crisis Competency Journal?
To encourage reflective learning.
Levels of anxiety (4)
What is Mild, Moderate, Severe and Panic anxiety?
The clinical term for false, fixed beliefs that are not grounded in reality, such as believing a caregiver is stealing their items.
What is a delusion?
Name 10 signs of aggression
What is mood changes, anger, pushing, pulling, kicking, agitation, irritation, low threshold for tolerance, gossiping, biting, bullying, destruction of property, name calling, yelling, spitting, twirling of hair or pacing.
Name 3 things that good listeners do
What is give the person your full attention, remove distractions, make the client feel that what they are saying is important, acknowledge what you are hearing, use non verbal cues and "I" statements to express concern and show understanding.
What are behavioural interventions?
Steps taken to help manage or reduce challenging behaviours and support everyone involved.