MRC
What is the MRC phone number?
866-371-3200
Which states does SEIU 775 represent?
Washington, Montana, and AK.
What is CDWA's phone number?
866-214-9899
If a member calls regarding their SRT, would you document the call? If you would, where?
Yes, you should always document SRT calls. We should document them in TPSF using the "Retirement" type case.
What popular cartoon ghost has appeared in dozens of films, tv series' and comic books?
Casper the friendly ghost.
Who is part of the MRC Workforce Team?
Vicki Lin and Ashley Eller.
When was SEIU 775 founded?
2002
If a member wants to be sent via mail the CBA, New Member Welcome Packet, or the Life Insurance Beneficiary Form to whom we escalate this case?
MRC Manager
Tricky question! If a learner requests materials in a language other than English, where would you escalate the case?
Fulfillment.
What is the name of the villain in the movie “The Nightmare Before Christmas”?
Oogie Boogie.
Get to know better your team! Name all three (3) Tier 2 Union Reps.
Cai, Aliyah, and Yingyi.
SEIU 775 represents how many long-term care workers?
53,000
A member calls the MRC to make a complaint about CDWA S.C. would you escalate a case?
No.
In this case, we should always acknowledge/validate the member's experience and frustration. However, remember the Union cannot interfere unless there is a contract violation.
Any issues with an employee of CDWA/Agency must be taken up with the employer itself.
Name the three (3) people who usually visits us on our Thursday's Huddle from BG.
Cary, Chad, and Sherrelle.
What artist recorded the song "Ghostbusters"?
Ray Parker Jr.
Currently among all reps, who has the longest tenure? As a Tier 1 Rep, Tier 2, Coach, and Coordinator?
As Tier 1 Rep, Susanna. As Tier 2, Hoon-Soon. As a Coach, Sam. As a Coordinator, Trang.
SEIU 775 has six (6) values. Name at least four (4).
Unity, Dignity, Equity, Accountability, and Persistence.
Can we provide Union Representation if a member says they are under an APS/CPS investigation?
No.
Members may contact MRC to request Union Representation during an APS investigation. We do not offer representation as we cannot provide any legal advice or impact the outcome of such investigations.
If a member calls the MRC and needs to return a device because they cannot continue with training, what should be the course of action?
Learners will receive a pre-paid box where they can ship back the device.
What are the names of the three Sanderson sisters in the movie “Hocus Pocus”?
Winifred, Mary and Sarah.
Get to know better your team! Name all Tier 2 Training Reps.
Hint: They are 8.
Dmitriy, Sawsan, Hoon-Soon (MRC Man), Mandy, Johnny, Anne, Priscila, and Olesia.
What are the names of SEIU 775 VPs?
Andrew Beane, Shaine Truscott, Adam Glickman, and Tangie Webb.
Tricky Scenario: If you receive a call from a member requesting a UR (due to a meeting they will have with the employer) after asking all the questions required, what should you do before escalating the case to the MRC Coach?
Contact HD to confirm if we have the availability for the UR Meeting.
If you are escalating a case for Attendance Verification, what are the 5 things that need to be gathered before escalating the case to Logistics?
Learner's name, Person ID, name of the course, location, and date of completion.
Fun Fact! How many bones are in the average human skeleton?
206