Union Difference
Customer Service
MRC Policies
Membership Ask
100

What SEIU stands for?

What is Service Employee International Union?

100

Give an example of an acknowledgment statement.

This is a great question! / I can definitely understand how frustrating it is to...

100

What's MRC phone number? 

What is 866-371-3200?

100

What's AAR?

What is Affirm, Answer, Redirect?

200

SEIU 775 was formed in what year? 

What is 2001?

200

Give an example of an ownership statement.

I will do my best to help you with it. / Please know what can be done, will be done. 

200

You are late, who do you call? 

What is the attendance line? 

200

Name a benefit WA caregivers have that others don't?

What is paid training/ hazard pay/ PTO/ HBT/ SRT/ PPE?

300

775 represents these 2 states

What are WA and MT?

300

Name a soft skill that can help de-escalate a call.  

What is empathy/acknowledgment/ active listening?

300

How long do you troubleshoot before reporting a tech issue? 

What are 5 mins? 

300

Three options to become a member of 775

What is a paper form, online, and voice authorization?