Memorial Healthcare System
What is the color of the M in our Memorial logo?
What is blue?
PFCC stands for
What is Patient and Family Centered Care?
Many times, patients/families who have concerns just want someone to _________.
What is listen?
What type of animal does provides therapeutic services at Memorial?
What are dogs?
To heal the body, mind, and spirit of those we touch.
What is Memorial's mission statement?
A resource to our hospital, management, and staff in order to create, maintain and promote Patient & Family Centered Care (PFCC) organizational culture.
What is our Patient and Family Advisory Council?
Patient Satisfaction Surveys
How do we measure our patient's experiences?
The system name for patients to access their medical records.
What is MyChart?
To be a premier clinically integrated delivery system providing access to exceptional patient-and family-centered care, medical education, research and innovation for the benefit of the community we serve.
What is Memorial's vision statement?
What are Patient and Family Advisors?
True or False: Only nursing can affect patient and family centered care
What is False: Anyone who interacts with patients and families can affect the patient experience.
These individuals should never be used to interpret medical information for a patient.
What is a family member or friend?
Memorial Regional, Memorial Regional South, Memorial West, Memorial Miramar, Memorial Pembroke, and Joe DiMaggio Children's Hospital
What are the six facilities that make up the Memorial Healthcare System?
Dignity and respect, information sharing, participation, collaboration, and the need to be near
What are the core concepts of PFCC?
True or False: CMS and Joint Commission have requirements we must meet in addressing and documenting patient and family complaints/grievances.
What is True: PFCC follows CMS and Joint Commission guidelines to assure we are complaint with addressing and documenting patient/family concerns.
Which facility is the biggest within the Memorial Healthcare System?
What is Memorial Regional Hospital?
Quality, Safety, Finance, Service, People, Growth, and Community
What are Memorial's seven pillars?
The idea that this means patients and families get to do what they want.
What is a common misconception about Patient and Family Centered Care?
This activity helps ensure patients are looked after and their needs are anticipated and met. It also gives them more chances to ask questions and stay involved in their care.
What are purposeful rounds?
Daily Double: The CEO of Memorial Healthcare System
Who is Scott Wester?