Planning Your Day
These calls help you plan what assignments you will accomplish that day.
What are Pre-calls
This customer contact should be a phone call, a text or email follow up is allowed, but not sufficient on its own.
What is the Initial call
This task is used to manage your repair and includes the Shop Name and Advisor information.
What is the Contact Shop - Confirm ECD task (aka ECD-1 task)
This is the correct zip code to use for an insured's total loss evaluation.
What is the garaging zip code
These groups are available to explore, share, and celebrate cultural similarities and differences.
What are ERGs
This IWV shows you claims that have dropped off for repair after an estimate has been completed.
What is Open RA IWV
ECC is the abbreviation for this, the customer experience we strive to provide.
What is Easy, Caring, Confident
Repair updates are documented here.
What is the claim journal, or journal notes
When the ACV of a vehicle changes, this item must be updated in the TL breakeven.
What are taxes and salvage.
What is the LGBT+ ERG
RPM or Contacts should be completed this often.
What is daily or throughout the day
Responding to phone calls, voicemails, texts and emails timely is one way we do this.
What is Respond with Urgency
These are used to document inspections and repair updates, helping everyone in the claim find the information they need.
What are templates
Pictures of each of these items are required for all total loss evaluations, even when there is a build sheet or window sticker available.
What are packages and options, and any conditioning that increase or decrease a vehicle's value.
Progressive was ranked in this spot by the Forbes’ America’s Best Employers for Diversity award in 2022.
What is #1
This is the reschedule option when you cannot get to a vehicle that is ready to inspection.
Setting proper expectations and doing what you say you will, when you say you will, are examples of this communication behavior.
What is Keeping the Customer Updated
When managing rental, the MRR updates these two things in ARMS, at a minimum.
What is Managed by MRR and Last Day Rental
It is this reps responsibility to make the settlement, set up the IAA referral and move the vehicle to IAA when it totals at a body shop.
Who is the MRR that completed the TL
Information on career planning and interviewing can be found on this site.
What is Own It
As a tactical priority, these assignments should be first on your list to complete each day.
What are total losses
What is Customer Experience Week
These three fields in the Repair Assignment Tab are updated by the MRR when assigning a repair in PDS.
What is: Shop, ECD, Managed by MRR.
These items are the "big three" that impact conditioning.
What are Body, Seats and Engine.
This person is someone you connect to at work that you can reach out to for help or to vent; we also call this person your "Q10"
Who is your Best Friend at work