Objective 1.1 & 1.2
Objective 1.2, 1.3 & 1.4
Objective 1.4 & 2.1
Objective 2.1 2.2 & 2.3
Objective 2.3 & 3.1

100

How do you display and dock the Calendar Pane?

Hover over the calendar and then click Dock the Peak button in upper right corner

100

How do you create a signature in Outlook and assign it to new messages? 

Click File - Options - Mail - Signatures

New - Name it - Create Signature - Choose default signature - New Messages 

100

How do you print your Monday and Tuesday of the week and remove tasks from the printout. 

Open calendar for the week you need printed. File - Print - Select Daily Style - Click Print Options - Print Range Select dates of Monday and Tuesday - Click Page Set up - Under Options - Click the down arrow at Tasks - Select No tasks - Click OK - Then click Print

100

How do you insert a webpage link into an email? 

Copy the URL then in Email message paste the link.

100

How do you filter mail by From Z to A 

In the inbox on the far select the down arrow (Normally By Date) Select Arrange by From and Sort Z to A 

200

How do you minimize the Folders Pane? 

Click the < in the upper right of the Folders Pane.

200

How do you create a search folder? 

In the folders pane - right click on New Search Folder - then select search criteria 

200

How do you print Tasks in Table-Style? 

In Tasks module - Click File - Print - In Print style select Table - Click Print 

200

How to you make the Englishpage a hyperlink to the website www.englishpage.com in an Email. 

In the email message - click Link in the Include group - Click Insert Link - In Existing file or Web Page - Text to display write EnglishPage and in address write  www.englishpage.com - Click OK

200

How do you create a new folder in Outlook? 

Right-click on Inbox - Select New Folder - Name - Click OK

300

How do you create an OOO for today between 2 pm - 5 pm message in Outlook? 

Click File (Backstage view) - Click Info - Click Automatic Replies

Select Send automatic replies - check Only send during this time range: Select start time date and time and End time date and time

Write the OOO Message

Click OK

300
Where can you customize search criteria for the search folder?

Right click the search folder - Under Custom - Click Create a custom search folder - click Choose - Name the folder (if needed) - click Criteria - Review the three areas Messages, More Choices, and Advanced. Select options as needed. 

300

How do you flag a message as high importance and confidential? 

In the email on the Message tab - In Tags group - Option the Tags dialog box - select High Importance and Sensitivity select Confidential. 

Click Close 

300

How to you make Please contact Support link to the support email address? 

In the email message select Please contact Support - In the Include group select Link - Select E-mail address - in Text to display Please contact Support should be there - under E-mail address put in the email address and click OK

300

How do you set up a customer category? 

In Outlook on the Home tab Click Categorize in the Tags group.

Click All Categories - Click New - Name it and Select a Color- Click OK - Click OK again 

400

How do you set Bookman Old Style, Regular, and in size 12 as the default font for all new messages. 

Click File - Options - Mail - Stationary and Fonts

Under New messages click Font

Select Bookman Old Style, Font Style Select Regular, and under Size select 12

Click OK

400

How do you print an email and the attachments? 

Open the email - click File - Click Print - Click Print Options - check Print Attached Files - Click Print 

400

In a message that you are sending out Flag a Follow-up for you for Friday, Nov 17th at 2 pm. 

In message select Follow Up in Tags Group - Custom - Flag to = Follow Up - Start Date Nov 17th End Date Nov 17 - Reminder Nov 17th at 2 pm - click OK

400

How do you insert an image into an email? 

Click the Insert tab - Illustrations group - Select Pictures - Select location of image - select image - click insert 

400

How do you set up a Custom Flag? 

While in the email on the click Home tab - Click Follow Up in Tags Group - Click Custom - Select the Flag to Follow up - select the dates and check reminder for date and time - click OK

500

How do you insert your initials between asterisks *JP* before comments you insert in message responses? 

Click File - Options - Mail - Click Stationary and Fonts

Click Mark my comments with:  Type *JP*

Click Okay



500

How do you export messages to a data file?

Click File - Click Open and Export - Import/Export - Click Export to a File - Click Next - Select Output Data File .pst Click next - Select the folder to export from - Next - Finish

500

Create a message and add a contact record but not business card to the email. 

Click Insert - Click Outlook Item - Scroll to Contacts - Select the contact - select attachment or text - click OK

500

How do you move a selected message to a folder? 

Right-click the message and select Move - Select Other folder - Select the folder - Click OK 

or

Home tab - Move group - select Other Folder - Select the Folder - Click OK 

500

How do you assign a category to a message? 

Select the message - On the Home tag - In Tags Group - Click Categorize - Select the Category

For a new message - click the Tags dialog box - at the bottom select the Category you want for the message - Click Close