spongebob
Tiana needs to know what letter do we use to offer general assistance with disaster
101151
Sherise needs to know what to send to have the cm call us back
under general section
T/F>Up to 10 codes can be requested within a 24-hour period
true
can you complete a forced authorization for a cm via messaging that has been fully verified
bet not lols
whose birthday is today & how old is this person turning?
kayla idk 20 something
Diamond has a cm that wants to apply to for a business card. What can will help diamond?
57
Erica needs the letter to confirm the authorize buyer on the account
100694
Nakeilah has a cm whose APR declined. What letter should nakeilah send to the cm?
100937
are you allowed to redeem cbb AND enroll cm in rewards via messaging?
yess you can
what letter should lannie use for the interest calculation?
100587
Baby Kash is on the phone and he needs to find out what can to use to help mommy Erica with explaining residual interest?
Baby Kash should send can 41 to erica
Jessica has a cm that has a purchase APR for 14.99% with a 500.00 balance and a BT for 0.00% with a 2000.00 balance. Where will the minimum amount due go to?
the BT with the 0.00% apr is where the min amount due will go because apr is from low to high first
Michelle needs to know what letter to send for the current balance.
100511
102293
can the FICO team help a cm who has questions about to credit bureaus shutting down their card for having a low FICO score?
no they can not cm needs to call credit bureaus
if you see this in eSolutions what should you do
The customer will need to provide contact information and then the agent can select the option the customer would like the code sent to and click Send Security Code.
t/f can you use the following steps to search for an account in eSolutions
truee!!!
Tisha has a cm who needs help making their payment on the app. What can does Tisha send to help the cm?
365
Kwane is removing the auth buyer off of the account what letter does she send
100689/100690
Jose has a cm who has a pending BT, cm requests this to be deleted. What link document will he use to tell him these steps?
Balance Transfer (General Servicing/ Post-Book) Procedures
t/f the following are tabs in eSolutions
truuuee
how do you send a cbr for less than 1000
adjustments button
what link doc will tell Michelle how to complete a cash into checking for the cm?
cash advance doc
What department handles a cm death and how to we reach them?
DAS & warm xfer
who listens to Aaliyah?
whose favorite color is yellow?
whose favorite movie is meet the parents?
whose favorite movie is Brown Sugar?
Aaliyah>Tiana
yellow> kwane
meet the parents>erica
Brown sugar>diamond jones