ACCOUNTING BASICS
How do you file an ACH dispute?
WSUD form and send to the accounting department that same day.
How many hold days do you put on a large deposit?
7
How do you file a debit card dispute?
FINBOA
RiverFall Credit Union was originally founded in this year.
1953
ATM stands for ______.
Automated Teller Machine
What does WSUD stand for?
Written Statement of Unauthorized Debit
Regulation CC dollar amount update went live ____.
July 1st
It can take up to __ business days before an update is made for a non-fraud dispute.
90
Before becoming RiverFall Credit Union, the institution was known as ______.
Tuscaloosa Teachers Credit Union
The FDIC insures bank deposits. Credit union deposits are insured by ______.
What is the NCUA?
When should you notify accounting about a deceased member.
As soon as possible!
When should an OFAC be ran?
Account Opening
Payee on Cashiers Check
POD’s
Non-Member Cashing a Draft.
Wire Transfers
Who do you contact for a FINBOA password reset?
Email the FINBOA team:
fsd@jackhenry.com
The mission of RiverFall Credit Union is to serve this group of people first.
Members
Instead of “customers,” credit unions have _____ who are also ______.
members / part-owners.
How much is a stop payment fee?
$25
Before Opening, Before Lunch, At the end of each business day and After every transaction if you've touched your drawer, when you have a moment to count.
Who can the member speak to about opening a new credit card?
Loan Officer
RiverFall’s logo features this prominent symbol.
Waves
This type of account is designed to help members save for the future.
Savings Account
How many days does someone have to dispute an ACH Transaction?
60
If a member comes in stating they believe they have been scammed, what should you do?
Ask if they clicked on any mysterious links or provided someone their account & routing number information. If yes, contact Jeremy.
A member rented furniture from a local rent-to-own store, but they say they only authorized one transaction. They want to dispute 4 out of the 5 charges, what is the first step?
Urge the member to reach out to the merchant.
RiverFall's Core Values are _____.
Be Kind
Remember the Why
Impact Others
Deliver our Best
Grow Daily
Engage our Communities
The phrase used to describe when money is automatically removed from an account for a bill.
Auto-Draft (or Automatic Payment)