FDCPA
What is the purpose of the FDCPA?
Provides consumer protection
What is the MRD?
Monitoring Recording Disclosure
or
"This call may be recorded"
What is the action code for an inbound call?
DC
What is the processing fee for Hawaii?
$4.25
Account
Debt
Fee
Citation
Obligation
Collections
Money
Outstanding
Unresolved
What hours can a consumer be called?
8:00 am to 9:00 pm their local time
When is a consumer authenticated on an OUTBOUND call?
Once they confirm they are the consumer. (since we called the number on file)
What is the result code when told the consumer has an attorney?
AT
How long does it take for a cc payment to process?
1 to 2 business days
Where do you request a letter for a court account?
H7 Letters
What does FDCPA stand for?
Fair Debt Collection Practices Act
When should you provide motivators?
When the consumer declines PIF.
What result code would you use when the consumer agrees to call back next week to pay in full?
PP
How long are checking account payments held before invoicing?
14 days
Generic message
What 3 words can not be stated when leaving a message?
Very
Extremely
Urgent
What should your response be to this?
Agent: "How will you be paying this in full today?"
Consumer: "I can't today because I don't get paid until next week."
What is the action code for an outbound Click2Dial call?
LVHCI
When do you have to use Secure Pause?
When receiving the CVV code
Where would you complete a Payment Posting Request?
OPS Helpdesk
Provide the mini-Miranda script
"I am a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose."
Provide the INBOUND call greeting.
'Thank you for calling Municipal Services Bureau. My name is __________ and this call may be recorded."
What result code is used when the caller advises we have the wrong number?
BADPHONE
What is MSB's mailing address?
PO Box 16755
Austin, TX 78761
What are the no spousal states that make up SAGIIC?
South Carolina
Arizona
Georgia
Illinois
Iowa
Connecticut