MSC
What does MSC stand for?
Medicare Support Center
We should let the consumer know this before collecting/verifying any of their info
The Call is being recorded
The Lone Star State
Texas
What kind of Fish is Nemo?
Clown Fish
List three ways to reach Aaron
Call, Text, Email, Teams
What login info do we use for Brainshark?
Your cxp email and your Citrix password
When should we get the SOA
Before giving any plan info
This State is known for old people and orange juice
Florida
What is the name of Harry Potter's pet Owl?
Hedwig
How long has Aaron worked for CXP?
3 years
What do we need to do to track our calls?
Interaction Tracking
Provide three questions to ask during the NEEDS analysis
I'm too lazy to type up all the examples
This State's flower is the Mayflower
Massachusetts
What was the first drink in space?
Coca Cola
The State Aaron is Originally from
Washington
Why do we need to log into the MSC portal through Citrix?
To use the phone system
We should always add this after saying MSC
at CVS
This state borders Pennsylvania, New Jersy, Connecticut, Massachusetts, and Vermont
New York
What country consumes the most chocolate per capita?
Switzerland
All of Aaron's friends want him should bake these
Chocolate Chip Cookies
What is the purpose of MSC?
To make Medicare Simple
Give an assumptive transition into an enrollment
I'm too lazy to type up some examples
The 2nd state
Pennsylvania
When Walt Disney was a child, which character did he play in his school function?
Peter Pan
When is Aaron's Birthday?
October 19th