TRANSACTIONS
PRODUCT KNOWLEDGE
FORMS
SYMITAR
WILD
100

Sara wants to transfer money from her S01 to her S10.

SW X SD

100

This account is required to establish membership with the credit union.

Prime Share

100

Kim Kardashian wants to set up automatic payments towards her L00 from her S10.

Authorization for Periodic Payments

100

Where do you go to look at what accounts a debit card is linked to?

Card Number

100

What is our routing number?

321379410

200

Bob wants to make a visa payment to his credit card and pull money from his checking account

SW LP SC (OLD: SW SC MP)

200

This type of checking account allows members to receive up to $10 in cash back. 

Kasasa Checkings

200

Spongebob wants gets paid from Nickelodeon every 5th and 20th of th month. He wants to have $500 go into his savings and the rest into his checking.

Payroll Maint. 

200

Where do you go to see what members CP limit is?

Specfile > Courtesy Pay Dashboard

200

Can we set up passwords on a members account over the phone?

No, must come into a branch
300

Member wants to pay for his loan using his savings account

SW X LP

300

This product allows you to save money for holiday spending, and it has higher dividend rates than most savings accounts. 

Christmas Club

300

Member lost his debit card at the water park and wants to re-order a new one. 

Debit Card Order Form

300
Where do you go to see when was the last time member has logged into their online banking 

Tracking 52

300

How do we determine what a members courtesy pay limit will be?

Based off the past 6 months incoming deposits. 

400

Member wants to borrow $500 from his signature line of credit and deposit it into his checking. 

LA X SD
400

What is the difference between "principal" vs "interest" payments on a loan?

Principal = amount borrowed

Interstes = "IOU"

400

Member has a S51 8 month share certificate that will mature soon. She wants a cashiers check mailed to her when it matures instead of having it deposited into her savings account.

Share certificate change request form

400
What are the steps to adding a comment to someones profile?
IQ > right click on "General Membership" > Add comment
400

What is the max daily spending limit for debit card purchases?

$5,000

500

Member wants to pay for his wife's credit card using money from his checking account

SW Y SC Y SC LP

500

Which checking account gives a very high interest rate, provides one free book of checks per year, but requires members to do 10 debit card purchases each month?

eLife

500

Member sees a ACH withdrawal of $1,582 for GEICO. She does not know what that is for and wants her money back. 

ACH Stop Form and WSUD

500

Where do you go to see how much a member can deposit via mobile banking?

Specfile > Mobile Deposit HTML
500

If a mother wants to open a minor account for their child, what do they have to bring in?

Cert copy or OG birth certificate and know childs SSN