Hey dude...
Where is my SLA?
Where is my SLA?
The MIT OLA for ISL1
What is 30 minutes?
The desktop client application that monitors PC usage and recommends various breaks to reduce fatigue associated with prolonged PC use
What is Wellnomics WorkPace?
The MSD vision
What is deliver best in class service with an inspired & talented workforce?
The measures used to quantify management objectives (KPI)
What is Key Performance Indicator?
The first line of support for the Manufacturing IT services
Who is the Incident Specialist L1?
The person responsible for decision making regarding unplanned operational risks to the MIT services, including leading the crisis response and recovery effort to avoid impact or restore impacted service back to a customer agreed operational state
Who is the Escalation Manager (EM)?
The goal is to achieve 100% reports. With no late reports over 7 days
What is Early Reporting?
The IT KI on productivity
What is accelerate business productivity through autonomous business processes and modern, industry standard, self-service capabilities?
The CSFs are elements that are vital for a strategy to be successful or for an objective to be achieved
What is Critical Success Factors?
The ticket category if you have to fix something on the Automation side, regardless of the cause
What is an Incident?
The only 4 hour ISL1 OLA product
What is FSM Winclients?
The frequency of SMWBA's
What is every quarter?
The Intel IT Vision
What is accelerate intel's growth through best-in-class it solutions and services?
The service technical expert - holder of the deep knowledge for the software products and business acumen in the service. (SIE)
What is a System Integration Engineer?
The ticket category if you respond to a call and things are working as designed on the Automation side, but the user needs assistance, or guidance, or to be educated or needs training/instruction
What is a How do I (HDI)?
The IT KI for operations
What is deliver operational excellence?
The ergo and general safety audits (goal = 100%)
What is Synergy Audits?
The Intel vision
What is if it's smart and connected, it's best with Intel?
The only location approved by InfoSec to manage key Intel credentials
What is Privileged Access Management (PAM)?
The culture IT SO
What is create a winning culture?
The maximum time before calling an MI for a single Hot/CQT/Rocket Lot impacted
What is 30 minutes?
The three safety focus areas at Intel
What is Ergonomics - Situational awareness - Early injury reporting
The Intel founder who said “We begin with sand. Everything else is value added by our employees."
Who is Andy Bryant?
The two most used acronyms at Intel
What is AR and 1:1?
The Intel Values
What are Quality - Risk taking - An inclusive, great place to work - Discipline - Customer orientation - Results orientation?