MSKI

Doctors

100

I see chronic neck/back in Huntersville

Thakur

200

I love 50 year old knee patients and you don't need to review before scheduling (rhymes with Muffin)

Duffin

300

I am new to the practice and I'm a hand specialist in the Union market.

Qiu

400

Dr. Aggarwal's Physician Assistant 

Brenna McNamee

500

New orthopedic doctor in Birkdale

Lee

Locations

100

There are two specialties seen at this location.  One of them is urgent needs.  

Randolph

200

This office is off Providence Road and is across from Waverly shopping center.

Rea Village

300

If you can't get a patient in at Poplar Tent, this location is the closest.

Prosperity Crossing

400

Dr. Lutz is located here

Davidson

500

Physician formally known as Brooks is located here

Lincolnton

Best Practice

100

Patient calls in stating they were injured on the job. This individual needs to call our practice to schedule.

Adjustor or nurse case manager

200

You are scheduling a patient who is new to MSKI.  Besides confirming all patient identifiers, this needs to be verified to determine if patients visit will be covered.

Insurance

300

Parshall patient's attorney called in needing documents.  These two individuals will assist.

Eli and Mike

400

Caller fell and is non-weight baring.  Injured their knee they just had surgery on 3 months ago.  Can't get caller in with their provider.  This person is a point of contact to see about getting caller scheduled.

Lauren Barringer and CU Person

500

This document in EPIC should be looked at with every call.  It has key pieces about patients treatment.

Patient's last office note

EPIC

100

This function in EPIC is where you go to schedule an appt.

Book IT

200

If a patient is calling to check to see if we received their surgical clearance, this is where you go to look for it.

Media

300

Another way to locate information that you can find housed in Encounters.  Some say this view is easier.

Notes

400

This order for Schwartz is a blank telephone encounter with his name attached and date and has no description. 

Surgical order

500

If a patient mentions receiving a text reminder to call and schedule an appointment, where can we check to view that notification?

Recalls Tab

Referrals

100

Patients stated that they were referred to us by their PCP.  This part of EPIC is where referrals are placed.

Referral tab

200

You locate a referral in EPIC and need to schedule the patient, you need to click this function.

Schedule from referral

300

How can we get in touch with the referral team for matters such as scheduling or canceling injections, arranging RH MRIs, and requesting changes in facility, among other things?

Cold transfer 704-468-0358

400

If you forgot to schedule from the referral, this step will ensure the referral is attached to the appointment.

Assign Referral

500

This is a type of referral you can document on in EPIC.

Ancillary referral