Show:
Reopening and Opening New Accounts
Post Disbursement Maintenance
OnBase
DMV
Places to Find Helpful Resources
100

Before reopening an account, I must first ______.

Run chexsystems on all members.
To ensure they still qualify for a membership, run OFAC, and IDV/Qualifile 

100

After disbursing a loan or new account in temenos, I will need to _______ in fsp.

double check my work!!! 

100

I am expected to upload my documents to OnBase within no more than _____ hours. 

48

100

The DMV fee for a registration that is current on an auto is ______.

$30

100

Rates and Fees

Ask>Quick Links> Rates, Fees, and Disclosures 

200

While reviewing IDV, date of birth failed. To clear the failed indicator, I need ______.

A second form of ID containing name and date of birth.

200

I just disbursed a new account with courtesy pay only, I need to ______ in FSP. 

change the overdraft sequence to "Member level>s76"

200

Chexsystem reports get uploaded to _________.

Membership agreement

200

When finalizing an auto-loan from a dealership, often times ______ will file the DMV work.

the dealership.

200

DMV Forms
(Two possible answers)

ASK or Consumer Loans SharePoint page  under CL Forms>DMV Forms

300

While reviewing IDV, address failed. I can use these items to clear the failed indicator.
(min. 3 items)

  • Utility bills
  • Phone statement
  • Credit Card/Bank statements
  • Mail forwarded by the Post Office
  • Change of address confirmation by the USPS
  • 1st Class Mail with postmark (mail may be handwritten)
  • Gun permit
  • Paystub
  • School transcripts/Report cards
  • School acceptance letters
  • A letter on letterhead signed by a person of authority from School, Work, Homeless Shelter, Shelter for Abused Women, Nonprofit Entity, Faith-Based Organization or Employer of Government Agency within the United States attesting that the applicant resides in Alaska.
    • This can be provided if individual is currently living at school/work
  • Rental or Lease Agreement with the signature of the Owner/Landlord and the Tenant/Resident
  • Deed or Title to Residential Real Property
  • Mortgage documents
  • Insurance Documents (Medical, Dental, Vision, Life, Home Rental and Vehicle)
  • Government issued Tax document
  • Voter Registration confirmation letter or postcard issued by the Alaska Division of Elections
  • Proof of Payment of Resident Tuition at a public Institution of Higher Education in Alaska
  • Alaska Certificate of Vehicle Titles or Registration
  • Alaska tribal card (for non-standard remote Alaska addresses only, within the tribal area indicated on the card)
300

I got an alert in temenos after disbursing a new account that BSA information did not transfer, I will need to ________ in FSP.

Fill out BSA details manually.
Even if you don't see an error, you should always double check it is filled out for all members on the account! 

300

My member wants to close their SDB, I will find the original agreement under ______ in onbase. 

Safe Deposit Box Contract 

300

The registration on a collateral is expiring at the end of this month, I will charge _____ for DMV.

full fees 

300
ASANA form to add a rep or signer to a business account

Account Services SharePoint page 

400

I am reopening an account and the BSA and member details in FSP are not up to date. After updating the information, I need to make sure the member ______ before leaving. 

Signs a new MSA 

400

I disbursed a loan with ACH Autopay, I need to _______ in CRM.

File an ACH Loan Payment service request. 

400

During a typical new account opening, I will have three forms signed by the member. I will upload each form individually to ________,________, and ________.

Membership agreement, telephone password agreement, overdraft protection 

400

For a third party sale for an auto, I will need these forms. 

BOS, SPOA, POA, title/reg app 

400

Income Verification for tax returns

Consumer Loans SharePoint page Income Verification>Tax Returns 

500

While reviewing the qualifile report, there is a "REVIEW" action due to the address reporting as "non-residential." I will need to _____ to make sure we have a residential address. (multi-step answer)

Ask questions with the member, google the address, collect documentation 

500

My member wants to opt-in to only ACH and check overdrafting, and not ATM or debit card transactions. I need to ________ and ______ in FSP.
(multi-step answer) 

1. Overdraft Sequence > Member Level>S76

2. Overdraft Services > select all Product Entries > Opt-Out

500

I would upload a birth certificate and SSN card to ________.

Member ID 

500

When financing a ATV/UTV, we will need both _______ and _____ if the member plans to use the unit as an All Purpose Vehicle.

UCC and DMV documents/fees

500

Chexsystems Adverse Action Letter 

ASK