TrackVia
True: The most recent interaction or Predator Ticket will be found at the top of the list at the bottom of the page
WBC Mobile App
If a member does not have their Prime fitness card and wants to still go to the gym while waiting for a new card to arrive, what can the member use to continue to access the fitness centers?
Prime ID Number on CCH
False: The members of Highmark, Aramark, BCBS MN and BCBS AL are found in Secure Documents and/or TrackVia
For issues with eligibility, what do we want to do before creating an escalation ticket?
Ask probing questions about when they were hired on, if they are with Cobra, when are they eligible to begin receiving insurance, etc.
Highmark, Aramark, BCBS MN, BCBS AL
Fitbits AND Withings devices can be synced with this member portal.
WBC
What does "PL" stand for?
Participating Location
True or False: Only some of the clients under Anthem are offer Prime Fitness to their members.
True, not all clients under Anthem offer Prime Fitness to their members.
True or False: WBA Exceptions only cover the WBA
False: WBA Exceptions cover both the WBA and RAT
When creating an escalation, what is the interaction status we want to place the ticket as?
Open
Website and App issues can be escalated using what type of ticket?
Zendesk Ticket
Can a member use more than one Prime Network location?
Yes, member can use any PL in the Prime Network
What two products are offered to BCBS MN for their pilot launch?
RealAge Test and Biometrics
If a member calls in asking when they will receive their PSF in the mail, what table do we go to to find the date the PSF was mailed?
Processed Physician Forms
What will the Interaction Result be set to when creating a ticket?
This member portal was recently updated to allow Fitbit to be synced to a member account.
Sharecare Platform
Yes, the member is able to order a replacement Prime card through the member's program website
What is Aramark giving their eligible members as incentives? How can the members receive the rewards?
$250 for FSA/HSA and 14 $1,000 sweepstakes prizes; Complete RAT and complete 60 Green Days per Quarter
Who helps members with behaviors like appointment adherence or taking medication daily?
Clinician
Who will the Owner and Assigned To fields be set to?
Queue - Tempe CEC
If a member receives an error stating the system is not able to identify the member based on the information given is an example of what type of error?
Inactive Enrollment
True or False. The member does not have to accept Terms and Conditions to order a Prime card?
False, with some contracts members have to accept the Terms and Conditions to order a Prime card
As MSRs, will be talk about the IBS score to the member when the member asks for incentives?
No, MSRs will reference the IBS score to see if a member COULD be eligible for incentives.
True or False: When creating an interaction and a Predator ticket, we should open them up in a new tab.
True, we should always open up a new page in a new tab.