ACCOUNTS
ROLE PLAY: Tell me what we should offer to the member.
LOANS
RESOURCES
Who is SWLACU?
100

When can you withdrawal from Vacation Club penalty free? And what is the penalty fee?

1st - 7th of every month is penalty free.

$15 is the withdrawal penalty. 

100

We are planning to go to Disney World in 2027.

Vacation Club

100

What is the current loan special?

Debt Consolidation

100

What is our Routing Number?

265274749

100

Where did the CU start?

PPG

200

What is the fee for a stop payment?

$10


200

I really just need a few hundred to be able to get some groceries before my food stamps come in. 

Courtesy Pay

Flash Cash

200

What is the late fee on a signature loan?

$20

200

How much does financial counseling cost for our members?

FREE

We can teach you about budgeting, managing, and improving your credit score, eliminating debt, saving, and creating realistic and attainable financial goals.

200

Who owns SWLACU?

The members do. Just by opening and maintaining a share savings account, you become a part-owner of the credit union. Credit unions are not-for-profit, so money earned goes back into the membership somehow! 

300

What is the returned mail fee?

$2 a month

300

I had a baby 6 months ago and the hospital bills just came in. 

Minor Account

Club Accounts

Signature Loans

300

What is the Flash Cash application fee?

$20 non refundable 

300

How many scholarships do we give out each year and what is the amount of them?

four $1,000 scholarships 

two recent high school grads

2 current college students

300

What is our vision statement?

Vision: Eliminating Poverty In Our Communities

400

What is the CoinStar fees?

3% for members

5% for non members

400

I would really like to remodel my kitchen and bathroom soon. 

HELOC - Home Equity Line of Credit

Signature Loan

400

What is the max amount for Flash Cash loans?

$1000

400

What amount does the homebuyer need to save for the Hand Up to Homeownership Grant? And what amount do we give for the grant?

It is 5:1 for a total of $6000 to use as a down payment.

Homebuyer: $1000

Grant amount: $5000

400

What is out Mission Statement?

Mission: Financial Empowerment for ALL

500

What is a return item fee and the amount?

Member does not have the amount in the account for the transaction, so it was rejected. Fee amount is $30

500

I would like to deposit this check from Payday Lending, please don't put a hold on it. 

Signature Loan

Financial Counseling

Flash Cash

500

What is the late payment amount on a Visa Credit Card?

$25

500

What is the max amount a business member can get through our Greaux Your Biz Grant?

funds up to $5,000.00

500

What is CDFI?

Community Development Financial Institution (CDFI), SWLACU focuses on providing financial education and fostering community partnerships that address the education, housing, and transportation needs of our communities and our members.