Rently
Give a brief explanation of what is Rently?
Rently is a 3rd party provider used for the touring of homes.
Provide the full name of the article used to chose the correct disposition.
Documenting Interaction in UJET and UJET Dispositions - Leasing
List the 3 components needed to verify a caller.
First and last name, phone number and email address
What is the application fee?
$50 per adult (18 and older)
A part from cats and dogs, name two other animals that would be accepted in our MSR home?
Fishes, turtles, gerbils, hamsters, guinea pigs
What would you recommend a caller to do if he is been asked to pay $11.99 for touring?
Offer a link, provide the touring option from the website or use the rently app
False
If caller is calling in due to having issues accessing a home, after you assisted. What disposition is accurate for us to use?
Inb Prosp - Lockbox Issues
It is ok, to use the term section 8 on the phones when caller's ask, "do guys accept section 8?"
No, Section 8 shouldn't be used on the phones, use voucher instead.
Leanne Smith is having issues to pay her application fee. What other pay means can we provide to her?
What is need for a prospect to create or register his/her account for touring? What are the touring days and time slots?
Government Issued ID (Drivers License) , Credit or debit card and Selfie. Touring from Monday to Sunday (7 days of the week), 8 am to 8pm for 1 hour.
When leaving notes on ujet for prospect calls, is it important to also notate the address or pcode? Yes or No. Why?
Yes, so the home s availability can be confirmed using the left address or pcode.
Mr. Brown is calling in because he is trying to tour on of our homes for the second time after being told the issue was resolved thus still ongoing. Provide your best empathy statement you would use to empathize with the caller for this experience.
Example: I do apologies that you are experiencing issues accessing the home after being told it was completed Mr. Brown, It will be my pleasure to take a look into this for you.
What process must a co-applicant leaseholder undergo with the application process?
HCV applicants can apply for any home no matter what the voucher has because due to them also being employed, they can pay differences. If yes or no, Why?
Provide Rently support number: 1-888-340-6340 or email: support@rently.com
Provide 2 reasons we would submit a work order and the timeframe for scheduling.
Rently Issues, Vandalism, Pest...
72 BH TF
Mr. Edward is calling in to get more information about touring. Provide a willingness statement for the case.
Example: Sure, Mr. Edward, it will be my pleasure to provide you our touring details.
If a caller is asking if bankruptcies are accepted or waived at the very least when applying, what can we tell them?
If closed or discharged applicant(s) can only have one (1) on their credit history to be considered for an MSR home.
Can HCV applicants transfer their application to another home?
Applicants will have to pay another app fee if choosing another home.
1. List 3 reason an account could be paused on Rently. 2. Are we able to used the term Fraud, scam, suspicious activity or banned? 3. Lastly are we able to state the reason for pause.
1. Excessive tours within a short period of time, Shared email addresses, Duplicate phone numbers registered. 2. No, use terms such as paused account or security features. 3. No we are not able to tell reason paused account as it can be a scammer on the line.
What in your words explain what is a vacant Marketing walk? And when can we add a WOLI to VMW?
Vacant Marketing walk is a semi-inspection to ensure the homes is safe and secure from unauthorized occupants etc. and tour accessible. WOLI can be added after verifying none is created and adding to a new or scheduled VMW
On every call we are to provide an email. Can we just tell them we are going to send them an email, or how should this process be completed. Provide an example.
No, it must be asked in a question form. Example: Would you like for me to send you our qualification requirements to your email Ms./ Mr.? If they say yes we send it, if no, we don't.
Samuel calls in about Income at 3 times the rent but he explains that the only way he can accumulate that amount is with his registered business. What can we provide to Samuel based on the scenario.
Provide: Business Bank Statements and Business articles, ensuring to provide the requirements when providing docs. (Agent semi explain doc requirement)
What are the pet fees?
$250 pet fee per pet, $35 monthly pet rent per pet