Intro to MSS Systems
This system provides an at-a-glance view of key account information and customer interactions that includes over 200 data elements from 35 systems, providing a clear view into the customer’s recent Mobility interactions.
What is Snapshot?
This pillar encompasses Disciplined Agility, Speed & Decisiveness, Empowerment and Discovery & Improvement.
What is Move Faster?
This plan includes...
What is all Unlimited Your Way Extra?
Active AT&T Installment Options
What is AT&T Installment Plan and AT&T Installment Plan w/Next Up?
What is International Day Pass?
This tool allows you to view the customer’s account, authenticate them, identify and record their issue, access the tools to resolve the issue, and note the interaction.
What is Clarify?
This pillar has us to do the right thing for each other and for the greater good – pursue success together rather than as individuals or businesses alone.
What is Win As One?
This plan includes:
What is Unlimited Your Way Elite?
A customer on AT&T Installment Plan w/Next up will be eligible to upgrade w/trade in when this amount of the installment balance has been paid.
What is 50%?
This International plan includes...
What is Passport 6GB?
This system is a sales and ordering tool for all AT&T products and services.
What is OPUS?
This At Your Service behavior allows you to make it personal for the customer by recommending a unique voice, data, broadband and video solution that meets their needs.
What is Recommend?
This plan includes...
What is AT&T 4GB?
Length of the monthly terms for both active Installment Plan options.
What is 36 months?
Cost of the AT&T Cruise Talk, Text & Data.
What is $100?
This tool is your primary resource used while interacting with customers, it is used on each and every interaction to access methods and procedures.
What is CCKM- Customer Contact Knowledge Management?
This At Your Service behavior has you to Own it - listen carefully and understand the reason for the interaction.
What is Understand?
This plan includes...
What is Unlimited Your Way Starter?
The Next Up Upgrade feature cost
What is $5?
Allows you to check the offer rates and available services for your International itinerary.
What is the International Travel Guide?
This is addresses customer needs based on the reason they contacted AT&T and can enhance conversations with the customer and increase offer success rate.
What is OPUS Top Offers?
This commitment to be yourself, be upfront about what you can do. Explain with simple and clear language and ask for help when you don't know.
What is Be Authentic?
What is all Unlimited Your Way & 4GB Plans?
Well qualified customer, without a down payment requirement are responsible for paying this at the time of purchase on the total device price.
What is taxes?
This International plan includes...
What is AT&T International Calling?