MSS Week 2

Account Access & Security

100

What does USV stand for? 

Ultra Sensitive Verification

200

True Or False? Merchants can be verified using a 6-digit SMS code?

True

300

What information is required for a Mid Sensitive Verification?

Requires the Decision Maker's email address OR Store ID and the current order protocol

400

Which Sigma would we use to help verify a Merchant?

Proactive Verification Dashboard

500

There are 7 reasons we would need to complete a High Sensitive Verification, Can you name at least 4? 

Payment - Liens and Holds, 1099 Request, Deposit Discrepancies, Payment Reporting, Permanent Deactivation, Order protocol update, Contract Request

Money Matters

100

What is is called when a DoorDash Collects and remits Taxes on the Merchant Behalf? 

Marketplace Facilitator 

200

What is a reason a Merchant would request a payment reversal from there Bank account? 

Change of Ownership (COO) 

300

What is the name of our 3rd party processor, who receives Liens and Holds?  

Stripe 

400

What are the Three different fee categories a Merchant can be charged from? 

Commission, Marketing, Merchant 

500

What two sites can I use on the DoorDash back end to get more details on a Failed payment? 

Payment Portal and Stripe 

Orders & Operations

100

What are the two different types of Deactivations? 

Temporary and Permanent 

200

What are the two most popular Order Protocols? 

Tablet, POS 

300

Name the three different Store Status options could the Merchant be in? 

Open, Closed, Paused 

400

What will need to be checked in Mint for the Merchant to delivery there own food? 

Merchant order fulfillment 

500

What is the different between a refund override and credit memo?

• Refund Override = "The merchant should have been refunded for this order, even though the system wouldn't normally allow it."
• Credit Memo = "The merchant is owed money, but we're issuing it as a financial credit rather than changing the order's refund. (Generally the Order value in THQ is $0) 

Merchant Growth & Onboarding

100

Which Salesforce would we use to see a Onboarding Status? 

DDMX 

200

What does a Amendment do? 

Revises an existing contract and tracks changes for each business

300

True or False? The onboarding journey differs depending on whether a Merchant uses a Tablet or a POS integration

True

400

What is a New Store Expansion? 

New stores/Locations are added to an existing Merchant in DDMx

500

Who builds the menu when a Merchant utilizes Same Day Onboarding for Tablet Vs POS? 

Tablet- AI builds the menu, which can be reviewed immediately.

POS- Is pushed or pulled from the POS company the merchant is Partnered with 

Tools & Troubleshooting

100

Are we able to provide a Merchant a Printer? 

No, At this time DoorDash does not provide Printers 

200

A merchant emailed with 25 error charges, what tool would we use to get this completed?

Bulk Tools 

300

How would we review all information pertaining to POS?

Integrations Matrix Sigma

400

What is the Diagnostic Tool?

The Store Diagnostic Tool or Store Vitals will be able to diagnose a store’s issue by checking each of their status

500

What KB would we use to help the Merchant order/return a Tablet?

MX | Tablet & Hardware | Ordering / Returning [T1/T3/Tablet/SPOC/MXP TEAMS ONLY]