Alterations
The length is too long for the customer and the button stance is too low. You decide the button stance should move up 1" and the length should have -.5" taken off.
What alteration would you apply to the button stance?
Bonus: Explain why you came up with this answer.
Answer: +.5" to button stance.
Bonus 100: buttons are already moving up .5" with the length alteration so we only need to add another .5" to the button stance for it to move it 1" total.
When these lead times are needed, you have 24 hours to enter the MTO/MTM item(s) before it falls behind on the expected production timeline.
Answer: 3-week and 2-week orders
What is the max amount you can move the front/back waist or chest in additional measurement?
Answer: .75" on the half measure.
I'll also take "1.5 inches is the total difference between the front and back numbers we can allow".
You are measuring a regular 2-button blazer that the customer tried on to get a 1-button tuxedo jacket MTM.
His button stance is 8" and the button distance is 5".
What is his new button stance and distance going to be?
Answer: 13" button stance and 0" button distance
This deadline is given to committed wedding parties to go in for a fitting.
Answer: 14 weeks
The area(s) we alter when a customer is worried about the calves being too tight on his MTM pants.
Answer: The knee and bottom cuff.
The customer likes the 44 OTR for his shoulders & chest. However, he sent photos in the blazer because he needs the length and sleeves shortened. You also noticed the waist was a bit tight and button stance looks low.
What are you telling him are the next steps?
Answer: Exchange for 44 Short.
This is a common alteration used when a customer is very stooped forward.
Answer: Take in Collar
When shortening pants on an MTM, what other area should be shortened by the same amount?
Answer: Knee to Bottom Cuff
Where are almost all of the training materials located for MTO/MTM?
Answer: Zipline
The customer is getting an OTR Medium Dress Shirt but needs about +3" in the midsection to fit right. What are you doing next - exchange, go MTM, or tailor?
Answer: exchange for a classic fit 40.
The customer is in a committed OTR-only wedding party but found out he needs a 52 size blazer and the NBD is only 5 weeks away. He asks if it will land perfectly - what do you say back to him in response to that?
Answer: We always aim at the bigger side to be safe, since we can easily tailor an area to be smaller but we cannot let it out - especially since there is no time to recut now.
This adjustment is made when there are diagonal lines at the top & back of the sleeve.
Answer: sleeve head rotation forward
If you say 'shoulder' rotation forward, you can have half of the points.
You are reviewing an order for a fellow teammate and the blazer is an OTR size 48. They have the below for the base measurements. Are you pushing it through?
Answer: No, the biceps are not measured correctly.
The customer says he wore a 16.5" neck size in previous shirts from Macy's.
He tried on a large OTR S&L shirt and told you that he loves the neck on it.
What size neck are you going to enter?
Answer: 17" - 17.25" neck size or standard large size shirt.
This is what we would make a waist size on a blazer when the customer needs a 49" chest with a 40" waist.
Bonus: point if you can also answer why.
Answer: 41"
Bonus 100: max drop from chest to waist is 8"
A customer just received his MTM blazer and calls in dramatically saying "I need like 3 inches taken off the sleeves".
After you talking him down, what are you having him do next?
Answer: Discussing virtual fitting process and having him send photos before tailoring or recutting.
The type of posture that causes a blazer to be longer in the front, shorter in the back, and can cause flared or drooping lapels.
Answer: Stooped Posture
The customer recently got a small-sized shirt and says it doesn't fit like his other shirts. You just got it back, measured it, and found the below numbers. What are you doing next as a solution?
Bonus: Which areas are measuring OOT?
(100 points for each area you can name)
Neck: 17.5
Shoulder: 16
Sleeve length: 27
Chest: 43
Waist: 35
Hips: 40
Arm (Bicep): 15.75
Wrist (cuff): 8.75
Shirt Length: 29
Answer: No - exchange for a new small because two areas were measuring off.
Bonus: neck & sleeve length are out of tolerance.
The customer called in and said it would cost $300 to tailor his OTR Black Blazer, but only $35 to tailor his OTR Black pants. What should he do next?
Bonus if you can say what tailoring thresholds are for stores.
Answer: Have him tailor the pants locally and go MTO/MTM for the blazer.
Bonus 100: $45 pants, $100 blazer, and $25 dress shirts?
The customer is bigger in the waist than his chest.
Which set of midsection measurements are getting us the best result for his body type?
Chest: 48; Waist: 51; Hips: 53
Chest: 55; Waist: 49; Hips: 55
Chest: 51; Waist: 51; Hips 52"
Answer: 51; Waist: 51; Hips 52"?
What is the reason S&L uses fit garments or OTR gear for fittings and do not usually take body measurements?
Acceptable Answers:
- Our spandex fabric is clingy so fit preference is even more important for our gear than traditional fabric.
- Customers need to see how it fits to understand how they will like this type of suit.
- Its not a copy and paste process due to fabric and fit.
You've identified the customer has erect posture and decide to do -1" erect posture to help the fit. Is there anything else you should do to help ensure the fabric doesn't get caught on the his back above the seat?
Bonus Points for how specific you can be on the answer.
Answer: Aim big on the waist so the fabric drapes better on the back side.
Bonus 100: Aim big on waist PLUS move more to the back panel than the front.
The customer received his MTM Tuxedo Dress Shirt and says the cuffs are too small. We entered the tuxedo cuff at 9.25" - the same as the medium Springer he tried on for the fitting. What went wrong?
Answer: Did not apply the 1" conversion for a regular cuff becoming a French cuff.
What are 5 details you can customize on blazers that we offer as standard?
Bonus 100: for any additional you say after 5!
Answer:
1. Fabric Colors
2. Blazer Style
3. Lapel Type
4. Lapel Fabric
5. Lapel Stitching
6. Pick Stitching
7. Pocket Style
8. Pocket Liner
9. Button Stitching
10. Button Type
11. Monogram