REVEAL
Extra Info Tab
What is PTO snapshot?
Where we can see how available PTO is for a date
HP 1081, How many passengers are allowed in the vehicle?
Member and one additional passenger allowed.
More than one additional passenger is allowed if that person is a minor under the care and supervision of the Member or has a medical condition.
What is the ext for ORC support
118
Can a passenger be added to a trip after the trip has been scheduled?
Call tp provider and see if they are able to accom
When scheduling a new trip for gmr do I schedule in reveal or MTM link?
MTM Link, unless it does not work then use Reveal as a back up
Where can I find the trip log date currently processing?
In the excel trip log date processing sheet
HP 1062, Can I schedule same day transportation?
Ambulatory and specialty mode trips can be scheduled same-day
What is the ext for FWA
246
What should I do if the member cannot verify their appt for any reason and it is needed in order to place the trip?
Deny
When scheduling a member who is using a paralift we should be sure to verify what?
The members height and weight including the wheelchair and if the member can transfer
What is the operational resource center?
Where we find our elg chat and lyft/uber chat
HP 0687, What are my mileage restrictions?
No mileage restrictions. CCR will set all trip requests.
What is the managed mem line?
222
Can members go to non medical serices?
Check protocol and see exactly where the mem is trying to go, for example the zoo
When should I use a dispatch escalation?
When the member is stranded or in another dire circumstance
When someone loses an item in veyo or uber, whos responsibility is it to follow up?
The driver's responsibility to follow up, we do not have the information of the members lost items
HP 1101, Am I allowed for GMR?
No
How long should I be waiting on hold with the mem for ext 222 or 246?
5 minutes max, after that please assist
How can we check VTO and OT options in assembled?
Refresh and it will auto populate
How can I reset Reveal without closing my computer, what is the function called?
Support Assistant
How can I request a stretcher or an ambulance?
Schedule the appointment and request an LON if the protocol allows for stretcher/ambulance
HP 0451, Am I covered to go to Alcohol Anon meetings?
Excluded
Are transfers that WE work with (222,118,246) cold or warm transfers and how do I warm transfer someone?
Warm trans by placing the person we called on hold and saying our closing to the member
If the member was not taken to the appt can they still have a return ride?
Yes but it needs to be verified by the facility